Customer Success Manager
Job Location:
New York City, NY - USA
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
We are seeking a Customer Success Manager to manage ongoing customer relationships and help ensure customers receive consistent value from our products and services. This position serves as a primary point of contact for an assigned group of customers coordinating communication monitoring account needs and maintaining regular follow-up throughout the customer relationship.
The Customer Success Manager will work closely with internal teams to support customer objectives maintain account activity and identify opportunities to improve the overall customer experience.
- Manage day-to-day relationships with assigned customer accounts
- Serve as a primary contact for ongoing account needs and communications
- Conduct scheduled customer check-ins to review priorities activity and current needs
- Develop an understanding of each customers objectives and service requirements
- Coordinate onboarding activities for newly assigned customers
- Help customers understand available products services resources and processes
- Monitor account activity and identify customers requiring additional follow-up
- Maintain accurate records of customer objectives communications and account updates
- Track agreed-upon actions and ensure appropriate follow-through
- Coordinate customer requests with operations sales and other internal departments
- Prepare information and supporting materials for customer meetings and account reviews
- Gather customer feedback regarding products services and overall experience
- Identify recurring customer questions needs and areas of interest
- Communicate relevant customer insights to internal teams
- Address routine account concerns and coordinate appropriate solutions
- Identify potential satisfaction or retention concerns and escalate when appropriate
- Assist with renewal preparation and ongoing retention activities
- Maintain regular communication with customers regarding relevant account updates
- Prepare basic account summaries and customer activity reports
- Support customer engagement and satisfaction initiatives
Required Skills:
Qualifications Strong verbal and written communication skills Professional and client-focused demeanor Excellent organization and attention to detail Strong interpersonal and relationship-management skills Ability to manage multiple requests and priorities Reliable follow-through and time management Strong problem-solving skills Ability to work independently and collaboratively Comfortable working in a fast-paced environment Basic computer and data-entry skills Comfortable learning CRM and account management systems Previous experience in client services account support customer service account management sales support administrative support hospitality retail or another client-facing environment is helpful but not required.
Required Education:
High School Diplome or Equivalent
