Customer Success Manager, Hardlines

This role can be located in one of our approved corporate offices in Seattle WA.

Build foundational expertise in vendor partnership management while directly impacting customer experiences on Amazons retail platform. As a Customer Success Manager youll coordinate vendor relationships execute tactical business plans and develop the analytical and collaborative skills that drive growth for Amazon Vendor Services.

Join our team as a Customer Success Manager in Amazon Vendor Services where youll support vendor growth through data-driven execution and relationship building. This role focuses on coordinating vendor initiatives analyzing performance data and learning to influence outcomes across internal and external stakeholders. Youll work within a collaborative team environment receiving guidance while building toward independent delivery. This position offers a strong foundation for career growth in customer success and vendor management.

Key job responsibilities
Coordinate vendor initiatives and execute tactical business plans that support growth and improve customer experience

Analyze performance metrics and learn to develop data-driven recommendations that drive adoption and ROI

Build collaborative relationships with vendors serving as a reliable point of contact for day-to-day needs

Advise vendors on utilizing Amazon tools policies and programs while escalating blockers and risks appropriately

Identify opportunities to improve team processes and contribute to operational efficiency

Leverage internal AI tooling to drive efficiencies and expedite problem solving

A day in the life
Review vendor performance data and prepare summaries for team discussions

Collaborate with teammates to resolve vendor inquiries and coordinate solutions

Participate in vendor meetings managing agendas and driving detailed discussions

Support project execution by tracking status identifying blockers and escalating roadblocks

Contribute to team knowledge-sharing sessions and process documentation

About the team
Amazon Vendor Services (AVS) is a paid suite of services designed to build long-term partnerships between Amazon and its vendors making Amazon the retailer of choice. AVS pursues three core goals:

Accelerate vendor growth on Amazon

Drive higher vendor satisfaction with Amazon fostering greater engagement and investment

Build sustainable efficient e-commerce partnerships between Amazon and vendors

As a Customer Success Manager you serve as the hub of your vendors interactions with Amazon. Vendors rely on their CSM as a first point of contact for troubleshooting high-level analysis and joint business planning. To deliver on these goals we develop exclusive services and tools that accelerate vendor growth provide preferred treatment in how vendors interact with us and enable proactive management of their business.

- Bachelors degree
- Experience prioritizing and managing time effectively in dynamic environments
- 3 years of vendor or client-facing experience in Account Management Vendor Management and/or relevant experience in Buying Planning or Merchandising (or equivalent)
- Demonstrated analytical and problem-solving capabilities
- Proficient in Microsoft Excel for use of data manipulation and interpretation
- Excellent written and verbal communication skills

- 3 years of relevant vendor/client-facing experience
- Experience in retail e-commerce or technology industries
- Proficiency in data analysis and presentation tools
- Experience using data and metrics to improve processes and customer satisfaction
- Background in project coordination or operational support
- Leverage internal AI tooling to drive efficiencies and expedite problem solving

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA SEATTLE - 80200.00 - 101800.00 USD annually
USA WA Seattle - 80200.00 - 101800.00 USD annually