Customer Success Engr

Join NetApp Cloud Customer Success as an AWS Customer Success Engineer 4 (CSE). In this customer-facing technical role you will serve as a trusted advisor to strategic cloud customers and a partner to NetApp and AWS account teams. You will translate business priorities into actionable technical adoption plans orchestrate cross-functional execution and help customers realize value from NetApp cloud storage and data management solutions.

Job Responsibilities

Serve as the primary technical success advisor for assigned strategic AWS customers.

Guide customers through launch migration optimization and scale phases of their cloud adoption journey.

Develop customer success plans with defined outcomes milestones owners risks and consumption targets.

Translate customer business and workload requirements into practical technical solutions and adoption roadmaps.

Drive accelerated consumption and operational health across NetApp solutions on AWS including Amazon FSx for NetApp ONTAP and Cloud Volumes ONTAP as applicable to the customer environment.

Monitor product usage workload performance adoption trends and customer health to identify risks and optimization opportunities.

Provide architecture guidance cloud adoption best practices and recommendations for storage efficiency resiliency security and performance.

Orchestrate resources across NetApp AWS account teams support engineering product management partners and Global Systems Integrators.

Lead technical reviews success checkpoints enablement sessions and executive-facing outcome discussions.

Escalate barriers to adoption and coordinate resolution plans while maintaining clear customer communication.

Capture customer feedback and insights to influence product improvements enablement and repeatable success motions.

Success Measures

Growth in adopted workloads and cloud consumption.

Faster time to value across launch and migration milestones.

Healthy optimized customer environments with reduced adoption risk.

Completion of customer success plan milestones and measurable business outcomes.

Customer satisfaction retention and expansion readiness.

Effective partnership across NetApp AWS and the customer account ecosystem.

Required Qualifications

Strong experience in a customer-facing technical role such as Customer Success Engineer Technical Account Manager Cloud Architect Solutions Architect or technical consultant.

Hands-on knowledge of AWS cloud infrastructure storage networking security resiliency monitoring and cost optimization principles.

Experience translating business requirements into technical architectures implementation plans and measurable outcomes.

Ability to lead complex cross-functional cloud adoption or migration programs.

Strong troubleshooting problem-solving stakeholder management and written and verbal communication skills.

Ability to build trusted relationships with technical practitioners customer leaders account teams and partner organizations.

Preferred Qualifications

Experience with Amazon FSx for NetApp ONTAP ONTAP Cloud Volumes ONTAP or enterprise storage and data management technologies.

Knowledge of workload migration hybrid cloud architecture backup disaster recovery ransomware protection and data governance.

Experience using data and health signals to identify adoption risks and optimization opportunities.

Familiarity with scripting automation APIs infrastructure as code or cloud operations tooling.

AWS or NetApp technical certifications.

Bachelors degree in computer science engineering information systems or equivalent practical experience