Customer Service Technician- Medical Equipment

Essential Job Duties and Responsibilities

• Deliver set up and maintain medical equipment with a patientfirst mindset ensuring each interaction reflects compassion respect and attentiveness.
  
• Provide supportive easytounderstand education to patients and caregivers on equipment use safety and maintenanceempowering them to feel confident and secure in their care.
  
• Offer kind patientcentered customer service over the phone and in person helping individuals navigate questions concerns and equipment needs with reassurance.
  
• Complete all delivery forms documentation and patient instructions accurately to support continuity of care and safe equipment use.
  
• Maintain a clean safe and organized company vehicle to ensure reliable service for patients.
  
• Coordinate insurance verification with care and accuracy helping patients understand coverage and reducing stress during the intake process.
  
• Manage intake responsibilitiesincluding answering calls receiving referrals collecting patient information and preparing chartswith empathy and professionalism.
  
• Observe and communicate additional patient needs advocating for their comfort safety and wellbeing.
  
• Prepare accurate files tickets and documentation for billing routing and daily operations to support seamless patient care.
  
• Provide courteous compassionate service to walkin patients and referral sources ensuring every person feels valued and supported.
  
• Troubleshoot equipment concerns with patience and clarity helping patients feel reassured and safe.
  
• Maintain uptodate knowledge of medical equipment supplies and regulations to deliver highquality reliable support.
  
• Participate in oncall assignments as needed offering calm empathetic assistance during afterhours needs.
  
• Work cooperatively with team members to coordinate deliveries and ensure timely compassionate patient service.
  
• Perform additional duties as assigned to support patient health comfort and overall care experience.
  

Travel

• Travel via company/personal vehicle required to patients homes for set-ups and reoccurring delivery
  
• Use of a personal vehicle may be required for deliveries all miles driven for company purposes will be eligible mileage reimbursement
  

Qualifications:

Required Education and/or Experience

• High school diploma or GED equivalent required
  
• Valid drivers license in state of residence with a clean driving record
  

Preferred Education and/or Experience

• Experience with medical equipment preferred
  
• One year of related work experience preferred
  
• Medical terminology preferred
  

Employment is contingent upon successfully completing a background check drug screening compliance onboarding and credentialing requirements as well as maintaining a valid drivers license with a clean driving record when applicable to the position.

Benefits

• Generous paid time off and paid holidays
  
• Bonus and incentive opportunities
  
• Fixed and variable car reimbursement for Area Managers and Account Executives
  
• Car mileage and telephone reimbursement (as applicable)
  
• Employee discount and recognition programs
  
• Employee Assistance Program (EAP)
  
• 401(k) HSA and FSA/Dependent Care FSA
  
• Medical prescription dental and vision coverage
  
• Life insurance disability accidental death identity protection and legal services