Customer Service Supervisor Hybrid in Virginia Beach, VA

City/State

Work Shift

Overview:

Status: Full-Timepermanent position (40 hours)

Standard working hours: 8am to 6pm EST M-F. Rotating weekend on-call coverage (October-March) for Medicaid Open Enrollment. 4-hour shifts on Saturdays and Sundays as assigned.

Location: Will report 1x a week at 1330 Sentara Park in Virginia Beach VA.

Job responsibilities:

• Responsible for the daily operations of the department to include being a resource for questions assist with daily activities and maintain a well-trained productive and service-oriented work group.

• Also responsible for performance monitoring and improvement efforts in support of division strategies specific to customer service quality and financial accuracy.

• Supports the team by developing and maintaining strong collaborative relationships with members providers and internal business partners and identifies opportunities for improvement recommends solutions and implements recommendations to facilitate change.

• In addition serves as a role model for communication and teamwork between departments and divisions.

Education:

• Associates Degree (or higher) preferred or a minimum of five years of related experience in lieu of education is REQUIRED

Certification/Licensure:

• None required

Experience:

• 3 years of experience in healthcare REQUIRED

• 3 years of experience in working in a call center highly preferred

• 2 years Managed care experience preferred

• Prior leadership experience - coaching or mentorship is highly preferred

Sentara Health Plans provides health plan coverage to close to one million members in Virginia. We offer a full suite of commercial products including employee-owned and employer-sponsored plans as well as Individual & Family Health Plans Employee Assistance Programs and plans serving Medicare and Medicaid enrollees.

Our quality provider network features a robust provider network including specialists primary care physicians and hospitals.

We offer programs to support members with chronic illnesses customized wellness programs and integrated clinical and behavioral health servicesall to help our members improve their health.

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.

Be a part of an excellent healthcare organization that cares about our People Quality Patient Safety Service and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

To apply please go toand use the following as your Keyword Search: JR-104223

Talroo-Health Plan

Keywords: Managed Care MCO Healthcare Health Plan Health Insurance Member Commercial Customer Service Call Center Virginia Beach

Benefits: Caring For Your Family and Your Career

Medical Dental Vision plans

Adoption Fertility and Surrogacy Reimbursement up to $10000

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Emergency Backup Care

Long-Term Short-Term Disability and Critical Illness plans

Life Insurance

401k/403B with Employer Match

Tuition Assistance $5250/year and discounted educational opportunities through Guild Education

Student Debt Pay Down $10000

Pet Insurance
Legal Resources Plan
Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission to improve health every day this is a tobacco-free environment.

For positions that are available as remote work Sentara Health employs associates in the following states:

Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.