Customer Service Specialist II
Job Location:
Morrisville, NC - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Work Schedule
First Shift (Days)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
At Thermo Fisher Scientific youll be part of a team enabling customers to make the world healthier cleaner and safer. As a Customer Service Specialist II youll manage complex customer accounts and provide expert-level support throughout the order-to-delivery cycle. Youll serve as a key liaison between customers and internal teams ensuring exceptional service delivery while supporting business growth and operational excellence.
Working in a dynamic collaborative environment youll handle sophisticated customer requirements resolve escalated issues and identify process improvements. Youll build strong relationships with stakeholders across sales operations finance and other functions to deliver seamless customer experiences. This role offers excellent opportunities for career development within our innovative organization.
REQUIREMENTS:
In addition to standard customer service responsibilities theCustomer Service Specialist II will:
Assuretimelyand effective order processing through monitoring of daily procedures for assigned D&I sites.
Help answer and resolve daily Customer Service Specialist questions and problems in a quick and efficient manner
Ensure that customer purchase orders and returns are processed ina timelyandaccuratemanner and that they meet all customer requirements.
Process customer invoices and resolve invoice discrepancies.
Track backordersand inform customers of changes.
Participate in special projects to enhance productivity
Assistin creating SOPs/Standard Operating Procedures for Account Services.
Be a point person to help solve system issues challenging customer requests and return transactions
Be a primary point of contact for the warehouse/operations team to assist answering questions and resolving issues
Identifyand leadprocess improvement projectswithin Account Services
Serves as a Representative of Account Services for cross functional projects
Assistin trainingnew of hires with the Account Service Department.
Minimum Qualifications:
Bachelors Degreeor 3 years or more related customer service-related experience
Ability to understand and answer system-related questions and resolvecomplex issues
Be able to effectively engage with other departments within the Company such asSupply Chain SalesProduct Management Financeand Accounting.
Excellent organizational skills and the ability to prioritize and manage diverse projects.
Detail orientedand successful at multitasking.
Have a Customer Service approach to relationships with internal and externalcustomers
Preferred Qualifications:
Proficient computer skills includingexperienceutilizingan ERP system (AS 400 or similar)Microsoft Outlook Salesforce Poka Labsand spreadsheet analysis in Excel.
Strong written and oral communication skills with the ability to interact with a wide variety of audiences.
This position has not been approved for Relocation Assistance.
At Thermo Fisher Scientific each one of our120000extraordinary minds has a unique story to tell. Join us and contribute to our singular missionenabling our customers to make the world healthiercleanerand safer. Apply today
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminateon the basis ofrace color religion sex sexual orientation gender identity national origin protected veteran statusdisabilityor any other legally protected status.
Required Experience:
IC
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
