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Customer Service Specialist Healthcare Billing, Amazon Healthcare Revenue Cycle
Job Location:
Hourly Salary:
Posted:
24 October 2026 (5 days ago)
Posted:
Application Deadline:
21 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
As we continue to expand and transform the primary care experience were looking for passionate people to help manage our patient inquiries using CI CARE framework that makes One Medical unique. As a Centralized Support Specialist II Billing Specialist youll execute our mission of delivering high-quality care and service. Specifically youll take patient phone calls and handle patient conversations to deliver world class care.
You are a strong and innovative problem-solver who is driven to help people. You have mastered the art of customer-service administrative work and are motivated to cultivate change in healthcare. You are currently looking for your next opportunity at an organization that is transforming healthcare we would love to connect.
Key job responsibilities
Handle patient phone calls and message inquiries de-escalate issues ensure patient satisfaction and assist with navigating healthcare needs including insurance billing medical records authorizations and referrals using impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all interactions to ensure a positive experience.
Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions.
Proactively reach out to patients with open balances to assist with payment options educate admins and patients on health insurance benefits answer complex billing inquiries resolve payment processing issues support One Medicals efforts to empower patients in resolving financial responsibilities and maintain service level agreements in response time to admins and patients.
Assist admins with our members billing needs via 1Lifes tasking system to provide the best customer service.
Investigate claims through insurance to ensure they were processed according to the patient benefit plan including reviewing and reconciling patient and insurance balances for accuracy.
Master our technology suite including but not limited to RingCentral Slack G-suite Zoom and our Electronic Medical Record System 1Life to be able to interact with team members and patients and complete daily work.
Contribute to team development through rounding attending team huddles participating in team problem solving supporting all in-office providers with urgent & stat patient needs.
A day in the life
In this role youll handle inbound calls from One Medical patients (customers) regarding their medical bills insurance claims and payment inquiries. Daily activities include reviewing patient accounts processing payments explaining EOBs and coordinating with internal stakeholders such as medical billing specialists insurance verification teams and healthcare providers to resolve billing discrepancies. Youll solve problems like incorrect charges insurance claim rejections payment plan requests and billing confusion. Regular communication with insurance companies to verify benefits and claim status is essential. The role requires documenting all interactions in the electronic health record system and following up on pending issues.
About the team
Amazon One Medicals call center team combines healthcare expertise with Amazons customer-obsessed culture to deliver exceptional patient support. Our team has focused on making healthcare more accessible and less complicated for members. We handle billing inquiries with empathy and efficiency. Our culture emphasizes leadership principles of ownership and continuous improvement supported by ongoing training and development. Team members work in a diverse inclusive environment where success is measured by positive patient impact while maintaining the highest standards of healthcare privacy and professionalism.
- 2 years of customer service in a healthcare call center environment experience
- 1 years of medical billing insurance claims or healthcare revenue cycle experience
- Experience in Microsoft Office Suite using electronic health records (EHR) or customer relationship management (CRM) systems
- Ability to work various shifts
- Strong problem-solving and documentation skills
- Ability to type 45 WPM while maintaining accuracy
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
You are a strong and innovative problem-solver who is driven to help people. You have mastered the art of customer-service administrative work and are motivated to cultivate change in healthcare. You are currently looking for your next opportunity at an organization that is transforming healthcare we would love to connect.
Key job responsibilities
Handle patient phone calls and message inquiries de-escalate issues ensure patient satisfaction and assist with navigating healthcare needs including insurance billing medical records authorizations and referrals using impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all interactions to ensure a positive experience.
Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions.
Proactively reach out to patients with open balances to assist with payment options educate admins and patients on health insurance benefits answer complex billing inquiries resolve payment processing issues support One Medicals efforts to empower patients in resolving financial responsibilities and maintain service level agreements in response time to admins and patients.
Assist admins with our members billing needs via 1Lifes tasking system to provide the best customer service.
Investigate claims through insurance to ensure they were processed according to the patient benefit plan including reviewing and reconciling patient and insurance balances for accuracy.
Master our technology suite including but not limited to RingCentral Slack G-suite Zoom and our Electronic Medical Record System 1Life to be able to interact with team members and patients and complete daily work.
Contribute to team development through rounding attending team huddles participating in team problem solving supporting all in-office providers with urgent & stat patient needs.
A day in the life
In this role youll handle inbound calls from One Medical patients (customers) regarding their medical bills insurance claims and payment inquiries. Daily activities include reviewing patient accounts processing payments explaining EOBs and coordinating with internal stakeholders such as medical billing specialists insurance verification teams and healthcare providers to resolve billing discrepancies. Youll solve problems like incorrect charges insurance claim rejections payment plan requests and billing confusion. Regular communication with insurance companies to verify benefits and claim status is essential. The role requires documenting all interactions in the electronic health record system and following up on pending issues.
About the team
Amazon One Medicals call center team combines healthcare expertise with Amazons customer-obsessed culture to deliver exceptional patient support. Our team has focused on making healthcare more accessible and less complicated for members. We handle billing inquiries with empathy and efficiency. Our culture emphasizes leadership principles of ownership and continuous improvement supported by ongoing training and development. Team members work in a diverse inclusive environment where success is measured by positive patient impact while maintaining the highest standards of healthcare privacy and professionalism.
- 2 years of customer service in a healthcare call center environment experience
- 1 years of medical billing insurance claims or healthcare revenue cycle experience
- Experience in Microsoft Office Suite using electronic health records (EHR) or customer relationship management (CRM) systems
- Ability to work various shifts
- Strong problem-solving and documentation skills
- Ability to type 45 WPM while maintaining accuracy
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience qualifications and location. Starting Day 1 of employment Amazon offers EAP Mental Health Support Medical Advice Line 401(k) matching. Learn more about our benefits at AZ Tempe - 20.00 - 22.00 USD hourly
Required Experience:
IC
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