Customer Service Specialist

• Answer 40-50 inbound calls per day
• Take payments
• Update demographics
• Provide claim status
• Explain copays/deductibles
• Meet productivity & KPI metrics

Qualifications :

• Excellent written communication
• Phone etiquette
• Problem solving
• Proficient in Microsoft Excel
• Self-Managed
• Keen attention to detail
• Healthcare experience
• Ability to simultaneously use multiple programs.

Additional Information :

Job Type:

• Full-time Monday through Friday 9am 5:30pm
• #LI- Remote

Experience:

• Customer Service experience within the healthcare industry (Required)
• Ability to interpret/explain an EOB

Education:

• High school diploma or equivalent is required.

Integrated Dermatology and its entities provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Remote Work :

No

Employment Type :

Full-time