Customer Service Representative

Job Summary:

We are seeking a dedicated Customer ServiceRepresentative who is passionate about helping customers and can thrive in a fast-paced environment.In this role you will serve as the first point of contact for customers providing exceptional service by addressing inquiries resolving issues and offering helpful information about our products and services. You will play a vital role in ensuring customer satisfaction by delivering prompt professional and friendly support.

WhatYoullDo:

• Enhance customer engagement through dynamic high-volume omnichannel communication including phone chat and email. Address inquiries with enthusiasm and professionalism to ensure a positive customer experience.

• Research and resolve customer concerns including transaction issues technical troubleshooting and other service-related questions.

• Accurately log and document interactions keeping detailed records of customer inquiries.

• De-escalate challenging situations with patience and problem-solving skills ensuring a positive outcome.

• Consistently meet department service level agreements (SLAs) and performance expectations by handling customer inquiries efficientlymaintainingquality standards and ensuring prompt issue resolution.

• Take onadditionalresponsibilities as needed to support the team and improvethe customerexperience.

Required Skills/Abilities:

• Strong communicationskills bothverbal andwrittenso you can connect with customers and colleagues effortlessly.

• The ability to thrive in a fast-paced multitasking environment while staying focused and organized.

• A positive attitude and a passion for helping people even in challenging situations.

• Proficiencywith Microsoft Office Suite telephony systemsand comfort learning new systems.

• A typing speed of at least 40 words per minute to keep up with customer interactions.

• Adaptability and a team-player mindsetwe work together to create the best customer experience possible.

Education and Experience:

• A minimum of3years of comparable experience preferably in a call center environment

• High School diploma.Associate degree or Bachelordegree in a related field preferred

• Equivalent combination of education and experience will be considered

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer

• Must be able tolift upto 15 pounds at times

Affirmative Action/EEO Statement:

The employment policy ofEdenredis toprovideequal opportunity to all persons. Our company therefore has made a commitment to equal employment opportunity through a positive and continuing affirmative action program. No employee or applicant for employment will be discriminated against because of race color religion sex sexual orientation gender identity national origin disability military and/or veteran status creed citizenship status age marital status and/or any other Federal State or Local legally protected classes.Edenredis committed to providing reasonable accommodation to individuals with disabilities.