Customer Service Representative

At ETEL were focused on delivering reliable high-quality solutions for our customers and our Customer Service team plays a key role in making that happen.

In this role youll help deliver a great experience for our customers across every interaction.

Youll do this by working closely with customers and internal teams to keep communication clear coordination smooth and delivery on track. Were looking for someone who takes ownership keeps things moving and consistently delivers for our customers.

About the role

As part of our Customer Service team youll be the key link between our customers and our internal teams ensuring orders are processed accurately customers are kept informed and delivery commitments are met. Youll play an important role in supporting day-to-day operations while also contributing to improving how we deliver service across the business.

What youll be doing

• Managing customer orders through our ERP/CRM systems
• Acting as a key point of contact for customers on order status and delivery
• Coordinating with Sales Operations Supply Chain and Finance to keep orders on track
• Providing clear timely updates to customers on deliveries changes or delays
• Supporting pricing invoicing and customer query resolution
• Maintaining accurate reporting including open order tracking and DIFOT performance
• Identifying opportunities to improve processes and enhance the customer experience

What youll bring

• Previous experience in a customer service or coordination role
• Excellent communication skills and confidence dealing with a range of stakeholders
• The ability to prioritise effectively and manage changing workloads
• Experience using ERP/CRM systems and intermediate Excel skills
• A proactive solutions-focused mindset

Experience in manufacturing or systems such as Salesforce or Epicor is a bonus but not essential.

What sets you apart

• Youre customer-focused and take ownership of your work
• Youre highly organised have strong attention to detail and follow through on commitments
• You build strong working relationships across teams
• Youre comfortable solving problems and working through challenges
• Youre always looking for ways to improve how things are done

Why ETEL

At ETEL youll be part of a supportive team where collaboration and continuous improvement are valued. Were committed to creating an environment where people can do their best work and feel proud of the contribution they make.

We also believe in building an inclusive workplace where everyone feels respected and supported.

You must be eligible to work in New Zealand and currently reside here.

Ready to play a key role in delivering a great customer experience at ETEL Apply now.