Customer Service Representative

Loving Care Pet Hospital is a small but mighty full-service veterinary hospital happily serving the community of Santa Fe Texas since 2003. We are a proud part of Lakefield Veterinary Group which provides extra benefits such as healthcare/401k training and CE opportunities and the potential to grow within the company verses strictly within a veterinary hospital.

We are looking for a team member to join our Loving Care family that is ready to hit the ground running with proper training. Veterinary receptionist experience would be preferred. Our ideal candidate is a people person that will take care of our clients and patients as if they are longtime friends. We work hard but we have a lot of fun as well!

Loving Care is open Monday-Friday from 7am to 6pm and select Saturdays from 8am to 2pm. We foster a culture of teamwork and respect and strive to provide top notch care and compassion for our clients and patients.

Full Time Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• 401k
• Team Member Discount for Veterinary Care
• Scrub Allowance

POSITION SUMMARY:

The Customer Service Representative (CSR) actively recruits new clientsand promotes hospital services. Schedules client visits and drives the flow of clients and petsthrough the hospital to aid the productivity of the veterinary medical team. Ensures goodcommunication with the clients and coordinates the care of the pets influencing clients to returnand refer their friends and families.

WHAT YOULL DO (Essential Functions):

Foster a culture built on our values: Respect Learning Do the Right Thing WOW Serviceand Fun
Maintain knowledge of the services the hospital provides and utilizes the information topromote the hospitals services and products to existing and prospective customers
Welcome clients and pets ensuring that they are comfortable in the hospital andeducating the clients about preventative care and pet health needs
Assist incoming clients. Document and enter the pets history requested services andother pertinent information within the practice management software
Direct the flow of clients and pets to ensure superior client care and maximum productivityof the veterinary medical team
Answer basic questions from clients on the phone and in person act as an initial triage todetermine patients service needs. Refer the patient to the appropriate veterinary staff asneeded
Schedule client appointments and follow-up exams. Work with Veterinarian(s) andveterinary staff as needed to ensure optimal scheduling
Assist outgoing clients by providing all necessary instructions information and invoices
Dispense prescription items per the Veterinarians instructions and sells retail products
Responsible for cash management including accepting payments for products andservices provided. Perform daily reconciliation of the cash drawer
Respond to customer complaints in a professional courteous manner and act satisfactorilyto resolve the problem
Support a practice environment that promotes collaboration and teamwork to ensure thedelivery of quality compassionate effective and efficient health care to pets
Comply with all practice policies quality assurance guidelines and minimum standards ofcare
Perform other duties and projects as requested

WHAT WERE LOOKING FOR (Essential Qualifications):

Education:
High School Diploma or GED required
Professional Licenses/Certifications: None
Experience:
1 years experience in retail sales or customer service preferred
Experience in a medical facility desired
Knowledge Skills and Ability:
Ability to provide effective customer service principles
Basic knowledge of medical terminology
Basic proficiency with a variety of computer programs including Microsoft Office Suite
Basic written verbal and active listening communication skills
Strong customer relations and interpersonal skills
Exercises tact and diplomacy in dealing with sensitive issues and situations
Prioritize work and handle a variety of tasks simultaneously with frequent interruptions
Strong organizational and time management skills
Effectively and quickly responds to requests in a proactive manner
Strong attention to detail and high level of accuracy

PHYSICAL DEMANDS:

While performing the duties of this job the team member is regularly required to talk and hear.
The team member must frequently use a computer for long periods of time. Specific vision
abilities are required to do this job including close vision. This position requires walking and/or
standing for long periods of time bending reaching grasping and repetitive motions. May be
exposed to disinfectant/sanitation chemicals pets dander and excretions. This position is
exposed to low to moderate noise levels. Must be able to lift up to 30 lbs. unassisted 50 lbs. with
assistance. Must be able to work flexible hours including evenings and weekends.

About Lakefield

We believe exceptional veterinary care starts with exceptional people.

We partner with hospitals across the country to preserve what makes each practice special - its people culture and connection to community - while providing the operational supportand resourcesthat allow teams to thrive.

As we grow wearecommitted to creating an environment where team members feel respected supported and empowered to deliver outstanding care.

Our Values

Our culture is built on five core values that guide how we workand serve:

• Respect

• Learning

• Do theRightThing

• WowService

• Fun

If these resonate with youyoullfit right in.

Equal Employment Opportunity

Lakefield Veterinary Group is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all team members and applicants.