Customer Service Representative Precious Metals
Job Location:
Springfield Gardens, PA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Pay Range:
(Specific to OHIDELNYCACOWAMDCTILNVKYMINJMEMOMAMT)
$36.36 - $44.44 HourlyAbout Brinks:
The Brinks Company (NYSE:BCO) is a leading global provider of cash and valuables management digital retail solutions and ATM managed services. Our customers include financial institutions retailers government agencies mints jewelers and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.
We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds ideas and perspectives. We build a sense of belonging so all employees feel respected safe and valued and we provide equal opportunity to participate and grow.
Job Description
Brinks Global Services is a division of Brinks Inc the worlds premier provider of securelogisticsand security solutions in more than 122 countries across 5 continents.Brinks Global Services specializes in the secure transportation and handling of valuable goods throughout the logistic value chain from raw materials and components to finished products within the mining banknote precious metal jewelry securityartand pharmaceutical industriesThe company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity foraCustomerService RepI- JFK Commodities.
Hourly Rate: $22-$24
Job Summary:
The Customer Service Representativeis responsible forbuilding andmaintaininga professional relationship with our Commodities storage and Precious Metals customers both international and domestic. The qualified candidate willbe responsible forreceiving and processing shipments from major customers international affiliates relating to domestic and international commodities shipments and storage orders and willbe responsible foreffectively communicating this information/coordinating delivery with Brinks Incorporated and domestic additionthis position willbe responsible forassistingthe Commodities team in pick pack initiatives andsupportother operational departments of thedivisionas necessary.
Key Responsibilities:
Respond to incoming communications from internal and external customers and where necessaryresolveand escalate issues as needed.
Provide information for allprecious metalservices.
Respond to inquiriesregardingstatus of shipments in transit; follow through on trace request as necessary; provide proof of delivery as requested.
Improvethe Customerfriendliness and ease of use of Customer Facing Solutions.
Handleadditionaladministrative responsibilities reports and/or projects that involve Customer Support at management discretion.
Research customer claims ensuring the highest level of customer service on every call and ensure that all service complaints are handled diplomatically channeling pertinent information to customer servicemanager.
Minimum Qualifications:
Minimum of 3 years of experience in Customer Service with a concentration inlogistics& supply chain or related field or internal BGS experience of a similar nature.
Minimum of 3 year of experience using MS Office and Windows applications
Mustbe 21years or older
Preferred Qualifications:
Excellent computer skills to include Microsoft Officeapplications
Demonstrated record of achievement as a self-starter and team-player
Excellent detail orientation and follow-up skills
Bachelors Degree
Professional Skills:
Professional positive demeanor.
Excellent customer service.
Excellent verbal and written communication skills
Excellent interpersonal and analytical skills as well as working collaboratively withothers
Customer focused andabletomulti taskin afast pacedenvironment.
If you have the background and integrity werequireand are looking for a challenging opportunity we hope you will consider employment with BrinksGlobal ServicesU.S.Inc.Brinksprovides an outstanding total compensation package for this position.In addition to a competitive salary weoffer toeligible employeesmedical dental vision and life insurance plans.We also offer a 401(k) Plan.If you are interested and meet the requirements for this position please apply
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federalstateor local protected class.
Whats Next
Thank you for considering applying for a job at Brinks. To be considered for this position you must complete the entire application process which includes answering all prescreening questions and providing your eSignature.
Upon completion of the application process you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brinks. For more information about future career opportunities join our talent network like our Facebook page or Follow us on X.
Brinks is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status marital status protected veteran status sexual orientation gender identity genetic information or history or any other characteristic protected by law. Brinks is also committed to providing a drug-free workplace.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Required Experience:
Unclear Seniority
About Company
The Investor Relations website contains information about Brink's Company's business for stockholders, potential investors, and financial analysts.
