Customer Service Representative

Location:

How will you CONTRIBUTE and GROW

At Airgas we RESPECT HONOR and VALUE diversity.

Airgas is Hiring for a Customer Service Representative in Plumsteadville PA!

We are looking for you !

• Monday - Friday 8:00 AM - 4:30 PM; Hybrid Schedule (3 days office; 2 days remote)

• Sign On Bonus and/ Or Referral Bonus (If applicable)

• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life including Medical Dental Vision Life AD&D and Disability Insurance.

• Future Security: 401(k) Retirement Plan with company match Tuition Assistance Paid Holidays Vacation and Sick time.

• Early Access: Your benefits start after just 30 days of employment

Recruiter:Natasha Smith

• Answer incoming phone calls - primary customer contact for all inquiries.

• Provide price and delivery information for phone inquiries.

• Recommend and sell companion products (regulators manifolds safety equipment etc.) on each quote issued.

• Recommend products for approved customer applications.

• Follow up with written quotations in accordance with procedures.

• Enter customer orders in accordance with proper procedures.

• Review and process orders and quotation requests.

• Process new customer applications and changes to existing customer account information.

• Direct inside sales support for one or more assigned Sales Representatives. Provide information for follow up with customers as necessary.

• Foster understanding and resolve customer feedback. Issue Return Good Authorizations and facilitate communication between customer production lab and management to provide timely resolution of all shared issues.

• Expedite existing orders at customers request.

• Proactively advise customers of problems with order as soon as information is received. Verify manufacturing capabilities within the region and within the company.

• Collaborate with production lab shipping and sales departments to ensure customer satisfaction.

• Act as a supportive bridge in communicating customers expectations to the rest of the organization.

• Provide SDS sheets and proof of delivery when requested.

• Ideally you bring the ability to perform technical evaluation of orders for all catalog products.

• Facilitate processing and delivery of rush orders.

• Communicate and coordinate orders with special customer requirements.

• Partner with Sales Representatives on account development strategies

• Identify opportunities for new customer products. Understand and be able to explain the customers application of products.

• Follow up on all leads and customer requests as received. Assist with special projects and reports as required.

• Support the resolution of customer payments of all invoices according to billing terms. Routinely review customer accounts to proactively bring account receivable issues to alignment.

• Maintain customer profiles and product cross reference for all customers. Ensure information is current and accurate.

• Maintain a clean organized and safe environment.

• Complete all training activities successfully and on time.

Are you a MATCH

• High School Diploma or equivalent required; Bachelors degree preferred.

• 3-5 years in a customer service environment.

• Ability to understand technical issues.

• Demonstrated skills for handling customer complaints and complex situations.

• Proven excellent interpersonal communication skills.

• Computer literacy and MS office experience a must.

• Ability to apply independent judgment in a wide variety of situations.

EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their race color religion national origin sex sexual orientation gender identity protected veteran status or disability

Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical dental and vision plans short-term and long-term disability life and accidental death and dismemberment (AD&D) insurance Employee Assistance Program (EAP) pre-tax commuter transportation benefit parental leave vacation sick time floating holidays jury duty and funeral/bereavement leave and paid holidays for all eligible full-time employees.

Additionally we offer our eligible employees a 401k plan with company matching funds tuition reimbursement discounted college tuition for eligible employees dependents and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

Your DIFFERENCES enhance our PERFORMANCE

At Airgas we are committed to building a workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants regardless of their race gender sexual orientation religion disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.

About Airgas

Airgas an Air Liquide company is a leading U.S. supplier of industrial medical and specialty gases as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18000 associates Airgas fosters a culture of safety customer success sustainability and innovation. Airgas associates are empowered to share ideas take initiative and make decisions.

Airgas is a subsidiary of Air Liquide a world leader in gases technologies and services for industry and healthcare. Present in 60 countries with approximately 66500 employees Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas you matter and so does the work you do. As a member of our team you play an important role in the success of your team making sure our products are created sustainably and delivered safely and turn youll find a welcoming workplace where youre valued for who you are and where you can fill your potential while growing a fulfilling career whatever path you choose.

Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic.

Airgas an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact us by email at

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