Customer Service Representative

Globalchannelmanagement

Job Location:

Newark, DE - USA

Hourly Salary: $ 16 - 17

Posted on: 7 days ago

Vacancies: 1 Vacancy

Job Summary

Customer Service Representative requires:

GED high school diploma
SAP
Optical experience
1 years customer service hospitality call center
MS Office
Good computer navigation skills
Ability to work from home
Laptop
LAN connected no WIFI

DUTIES:

Answers incoming calls and processes orders.
Resolves customer complaints troubleshoots issues to determine best path for resolution.
Correctly documents customer interactions and tracks call types.
Maintains support service levels and upholds Luxotticas Customer Service standards.
Owns follow up with customers to resolve inquiries regarding order status shipping status and stock availability.
Takes inbound phone calls for up-to 90% of assigned shift.
Performs all other duties as assigned.

Customer Service Representative requires: GED high school diplomaSAPOptical experience1 years customer service hospitality call centerMS OfficeGood computer navigation skillsAbility to work from homeLaptopLAN connected no WIFI DUTIES: Answers incoming calls and processes orders. Resolves customer c...