Customer Service Representative

Seeking a full-time Customer Service Representative to join our team in Machias Maine. The position is located in a fast-paced incoming contact center that services a branch of the United States Department of Defense (DOD) with their human resource (HR) needs. We are looking for a candidate with office administrative and database experience. The ideal candidate is a highly detail-oriented team player who will be one of the points of contact at the facility greeting others in a polite and well-spoken manner.  Must be able to multi-task efficiently experience with database operations attention-to-detail customer focused detail-oriented and possesses excellent typing skills The ability to be empathetic yet confident and able to work independently as well as within a team and with management.

• Answer inquiries via telephone and respond to customer requests using excellent customer service etiquette.
• Log all inquiries update information in the tracking system and in accordance with call center procedures.
• Identify research and resolve customer inquiries using the computer system and call center resources.
• Escalate inquiry tickets with details of research and troubleshooting steps taken.

Qualifications :

• Possess an active Secret clearance or ability to obtain one
• Basic computer knowledge/technological skills - adept in using search tools browsers e-mail features file attachments file transfers etc.
• Excellent verbal oral and written communications skills.
• The ability to type fast accurately and create grammatically correct responses without any spelling or grammatical errors.
• Ability to comprehend capture and interpret basic customer information.
• Quality management of work highly attentive to detail look for means of improving as well as promoting quality work.
• High level of motivation A self-starter with the ability to make efficient use of time and resources.
• Computer literate with the ability to learn customer service software.
• Professional verbal and written communication skills and ability to type 40 wpm.

Additional Information :

Only qualified candidates will be contacted.  Be sure to keep an eye on your spam or junk folders in case our emails end up in there!  Please no phone calls directly to our business CEO hiring managers or recruiters. Due to the high volume of applicants we typically receive for our career openings we are not able to do phone interviews until later stages of the hiring process.

Toomey Technologies is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race religion gender disability age or veteran status.

Remote Work :

No

Employment Type :

Full-time