Customer Service Representative Laredo, TX

ATTENTION MILITARY AFFILIATED JOB SEEKERS- Our organization works with partner companies to source qualified talent for their open roles. The following position is available toVeterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps. Unless specifically stated otherwise this role is On-Site at the location detailed in the job post.

DHL Supply Chain is Hiring!

At DHL you will play a part in one of the worlds most essential industries. As the worlds leading contract logistics provider we believe in doing the right thing growing together and delivering the difference. At DHL you have a voice that matters and can make an impact that lasts. There has never been a better time to join DHL Supply a global business like ours the opportunities are endless. So join us. Work with us. Grow with us.

Position: Customer Service Representative FT - 2ndShift
Shift:Tuesday Wednesday Friday Saturday and Sunday 3:00 pm - 11:30 pm
Pay: $16.00 per hour plus shift differential.
Additional Incentives:All full-time employees are eligible to qualify for attendance bonuses!

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product service and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

Resolve product or service problems: clarify the customers complaint determine the cause of the problem select and explain the best solution to solve the problems expedite correction or adjustment follow up to ensure resolution.
Maintain customer records and update account information.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
Perform other duties as assigned.

Additional Qualifications/Responsibilities
Required Education and Experience:

High School Diploma or Equivalent
0-12 months of system data entry or reporting experience
0-12 months of warehouse experience preferred
Our Organization is an equal opportunity employer.