Customer Service Representative

Role Overview:

StarHire is thrilled to be working with Core Collision of TX to facilitate a key and immediate addition to their team. We are helping them find a versatile and professional Customer Service Representative to manage the administrative and client-facing nexus of their collision repair facility in Kyle TX. This is a high-priority fast-paced and multi-tasked environmenta position where there is truly no time to be bored. You will serve as the first point of contact for Core Collision clients and the operational anchor of the shop floor playing a critical role in keeping daily operations running smoothly.

Core Job Duties:

• Customer Intake & Support: Welcome incoming clients initiate claim document routing handle preliminary drop-off logistics and provide empathetic support throughout the vehicle repair cycle.

• Front Office Reception: Manage incoming multi-line telephone traffic handle general correspondence and maintain an organized clean and welcoming front lobby environment.

• Administrative Duties: Execute data entry update specialized collision management platforms perform file auditing and support vehicle delivery documentation.

• Courtesy Guest Shuttle: Perform local driving to transport customers to or from the facility during vehicle drop-offs or pickups. Note: A clean driving record is required.

Career Growth & Opportunity:

This role is more than just an entry point. We are looking for individuals who want to build a career. Folks who have been successful in this role have historically demonstrated the grit and adaptability to advance into leadership sales or management positions within the business offering significant long-term earning potential.

Qualifications :

Candidate Profile & Must-Haves:

• Strong Work Ethic: Proven history of unwavering reliability punctuality and personal accountability.

• Teamwork & Adaptability: An active desire to support cross-functional shop needs and the ability to pivot fluidly as daily priorities shift.

• Exemplary Communication: Polished verbal communication skills comfortable handling phone traffic and interacting with diverse clients and insurance partners in person.

• Tech & System Fluency: Agile in adapting to multiple computer operating systems diagnostic log systems and scheduling platforms.

The Ideal Character:

• Humble: Eager to learn coachable lacks ego and values collective success.
• Hungry: Self-motivated proactive and possesses high personal drive to add value without constant supervision.
• Smart: High emotional intelligence (EQ) with the ability to naturally read customer and colleague dynamics.

Additional Information :

Position Type: Temp-To-Hire through StarHire
Compensation: $15 - $20 per hour (based on experience)

This position will be a W2 contract (no benefits) with hourly payroll through StarHire for the first 3 to 6 months. 

Remote Work :

No

Employment Type :

Full-time