Bone Dry Roofing is a trusted leader in the roofing gutter and masonry repair and replacement industry. With a commitment to excellence and a passion for providing top-notch service we have been serving our customers since 1989. Our team of experts takes pride in ensuring homes are safe secure and comfortable. We are now seeking a motivated Customer Service Representative to join our growing family.
Benefits & Compensation
Pay range of $15-$17 hourly dependent on experience
Weekend work schedule of: Friday thru Monday from 7:00am to 6:00pm EST with 1 hour lunch break
Medical Dental and Vision Insurance plans available to full-time employees
Company Paid Life & Short-Term Disability Insurance up to a specified amount
More options including Voluntary Life Accident Critical Illness and Hospital Indemnity Plans
401K Plan with Company Match
Paid Time Off and Paid holidays (after 90 days of service in accordance with company policy)
Weekly Pay
Opportunities for career advancement and skill development
Job Overview
Bone Dry Roofing is seeking an onsite Customer Service Representative who takes the greatest pride in delighting callers and making them feel like the most important person/ customer we have. This role is committed to exceptional customer service and is an essential part of a values-driven organization built on integrity accountability teamwork and customer service excellence.
Responsibilities
Answering or making calls to clients to learn about and address their needs and schedule inspections and appointments with appropriate trade.
Answering calls from customers with complaints or other issues with products or services and directing them to the appropriate team lead to address.
Responding efficiently and accurately to callers explaining possible solutions and ensuring that clients feel supported and valued.
Engaging in active listening with callers confirming or clarifying information and diffusing clients as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software databases scripts and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Understanding of company products services and policies.
Participating in ongoing training and other learning opportunities to expand knowledge of position companys products and services.
Supporting other assignments such as ongoing CRM database maintenance responsibilities DNS list maintenance etc.
Adhering to all company policies and procedures
Assist in other administrative duties as requested
Qualifications
High School Diploma or equivalent.
2-3 years of call center experience with telephone systems and technology.
English language proficiency required and bilingual for spanish is a plus
Strong and accurate typing skills with a typing speed of 50 words/minutes required
Ability to pass a background check and pre-employment drug screening
Strong organizational and time management skills
Excellent communication and interpersonal abilities
Consistent focus on delivering professional customer service
Ability to multitask and remain composed in a busy office setting
Work Environment
This is a weekend (Friday thru Monday) position that requires working onsite at our Indianapolis office.
This isnot a remote position.
Why Join Bone Dry Roofing:
A chance to make a measurable impact at a nationally growing family-owned company
Collaborative and supportive team environment
Competitive compensation benefits and professional growth opportunities
At Bone Dry-We build more than roofs. We build careers!
Whether you begin in production as an apprentice or technician or in administration customer service or sales you will be provided great training and development leading to career advancement opportunities. Apply and start on your career path today.
To apply complete our quick 3-minute application. Our team will review your application within 24-48 hours.
Bone Dry Roofing is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Associate or Applicant. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity pregnancy childbirth or related medical conditions national origin sex age disability or handicap genetic information citizenship status service member status or any other characteristic protected by federal state or local law. This policy of nondiscrimination in employment includes but is not limited to recruitment hiring placement promotion transfer employment advertising or solicitations compensation layoff or termination of employment. If you require assistance in the application process you are welcome to contact emailprotected and a representative will be in touch.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Unclear Seniority
About Bone Dry Roofing:Bone Dry Roofing is a trusted leader in the roofing gutter and masonry repair and replacement industry. With a commitment to excellence and a passion for providing top-notch service we have been serving our customers since 1989. Our team of experts takes pride in ensuring home...
About Bone Dry Roofing:
Bone Dry Roofing is a trusted leader in the roofing gutter and masonry repair and replacement industry. With a commitment to excellence and a passion for providing top-notch service we have been serving our customers since 1989. Our team of experts takes pride in ensuring homes are safe secure and comfortable. We are now seeking a motivated Customer Service Representative to join our growing family.
Benefits & Compensation
Pay range of $15-$17 hourly dependent on experience
Weekend work schedule of: Friday thru Monday from 7:00am to 6:00pm EST with 1 hour lunch break
Medical Dental and Vision Insurance plans available to full-time employees
Company Paid Life & Short-Term Disability Insurance up to a specified amount
More options including Voluntary Life Accident Critical Illness and Hospital Indemnity Plans
401K Plan with Company Match
Paid Time Off and Paid holidays (after 90 days of service in accordance with company policy)
Weekly Pay
Opportunities for career advancement and skill development
Job Overview
Bone Dry Roofing is seeking an onsite Customer Service Representative who takes the greatest pride in delighting callers and making them feel like the most important person/ customer we have. This role is committed to exceptional customer service and is an essential part of a values-driven organization built on integrity accountability teamwork and customer service excellence.
Responsibilities
Answering or making calls to clients to learn about and address their needs and schedule inspections and appointments with appropriate trade.
Answering calls from customers with complaints or other issues with products or services and directing them to the appropriate team lead to address.
Responding efficiently and accurately to callers explaining possible solutions and ensuring that clients feel supported and valued.
Engaging in active listening with callers confirming or clarifying information and diffusing clients as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software databases scripts and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Understanding of company products services and policies.
Participating in ongoing training and other learning opportunities to expand knowledge of position companys products and services.
Supporting other assignments such as ongoing CRM database maintenance responsibilities DNS list maintenance etc.
Adhering to all company policies and procedures
Assist in other administrative duties as requested
Qualifications
High School Diploma or equivalent.
2-3 years of call center experience with telephone systems and technology.
English language proficiency required and bilingual for spanish is a plus
Strong and accurate typing skills with a typing speed of 50 words/minutes required
Ability to pass a background check and pre-employment drug screening
Strong organizational and time management skills
Excellent communication and interpersonal abilities
Consistent focus on delivering professional customer service
Ability to multitask and remain composed in a busy office setting
Work Environment
This is a weekend (Friday thru Monday) position that requires working onsite at our Indianapolis office.
This isnot a remote position.
Why Join Bone Dry Roofing:
A chance to make a measurable impact at a nationally growing family-owned company
Collaborative and supportive team environment
Competitive compensation benefits and professional growth opportunities
At Bone Dry-We build more than roofs. We build careers!
Whether you begin in production as an apprentice or technician or in administration customer service or sales you will be provided great training and development leading to career advancement opportunities. Apply and start on your career path today.
To apply complete our quick 3-minute application. Our team will review your application within 24-48 hours.
Bone Dry Roofing is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Associate or Applicant. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity pregnancy childbirth or related medical conditions national origin sex age disability or handicap genetic information citizenship status service member status or any other characteristic protected by federal state or local law. This policy of nondiscrimination in employment includes but is not limited to recruitment hiring placement promotion transfer employment advertising or solicitations compensation layoff or termination of employment. If you require assistance in the application process you are welcome to contact emailprotected and a representative will be in touch.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
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