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Customer Service Representative III
Job Location:
Job Location:
Rancho Cordova, CA - USA
Yearly Salary:
USD 48547 - 65000
Yearly Salary:
Posted:
20 July 2026 (30+ days ago)
Posted:
Application Deadline:
17 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
- THE POSITION
- Do you enjoy taking the extra step to provide good service and make a great impressionLook no further! The City of Rancho Cordova is seeking aCustomer Service Representative I/II who has interest in local government to join the Administrative Support Division.
Are you detail oriented and punctual
Do you know Rancho Cordova well and are seeking an opportunity to make it better each day
The Position
As Rancho CordovasCustomer Service Representative I/II you will be the frontline ambassador for the City of Rancho Cordova! We are seeking a customer-focused collaborative professional with exceptional communication skills and a passion for delivering outstanding public this dynamic role you will assist residents businesses and visitors by providing accurate information resolving inquiries and connecting customers with the appropriate City resources. You will also play a key role in supporting City Hall operations by preparing reports and providing high-quality administrative support that contributes to the efficient delivery of City services.
The Ideal Candidate
The ideal candidate will be a customer service professional familiar with Rancho Cordova who embodies the following:- Taking initiative to find solutions.
- Representing the City well by taking the extra step to make a positive impression.
- Taking pride in doing a good job and supporting others.
- Paying attention to detail in punctuation spelling and correct tone of documents.
- Being detail-orientedwith tasks such as expense and reimbursement preparation meeting and event support and process orders and transactions.
APPLY TODAY! Take the next step in your career journey with the City of Rancho Cordova!*NOTE:This recruitment will close at 11:59 p.m. on July 31 2026 or upon receipt of the first 200 applications whichever occurs first. Applicants are encouraged to apply promptly.
BENEFITS OF WORKING FOR THE CITY OF RANCHO CORDOVA- Choice of a generous monthly stipend for Medical/Dental/Vision or Cash in Lieu of Medical Insurance.
- 13 paid holidays per year
- Universal Time Off (combined vacation and sick leave).
- CalPERS Retirement.
- Tuition Reimbursement up to $2500/fiscal year
- The City of Rancho Cordova is also a qualified employer for the Public Service Loan Forgiveness (PSLF) program.
- Onsite fitness area & many more employee perks!
The City of Rancho Cordova is an Equal Opportunity Employer.We do not discriminate on the basis of race religion color sex sexual orientation gender identity age national origin protected veteran status disability or any other characteristics protected by law. - EXAMPLES OF ESSENTIAL DUTIES
Full job descriptions for each of the position levels can be found by clicking the link below:
Customer Service Representative I - Hourly Range: $23.32 - $28.41
Customer Service Representative II- Hourly Range: $25.65 - $31.25- EMPLOYMENT STANDARDS & MINIMUM QUALIFICATIONS
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain knowledge and abilities would be:
Customer Service Representative IEducation/Training:- Possession of a high school diploma GED or equivalent. College course work is highly desirable.
- One (1) year of general clerical experience.
- A valid California drivers license and acceptable driving record may be required in accordance with the City of Rancho Cordovas Driving Policy. When driving is not an essential function employees must be able to travel to off-site meetings trainings events and other work-related locations as required to perform the duties of the position.
Customer Service Representative IIEducation/Training:- Possession of a high school diploma GED or equivalent. College course work is highly desirable.
- Two (2) years of responsible customer service experience comparable to a Customer Service Representative I with the City of Rancho Cordova..
- A valid California drivers license and acceptable driving record may be required in accordance with the City of Rancho Cordovas Driving Policy. When driving is not an essential function employees must be able to travel to off-site meetings trainings events and other work-related locations as required to perform the duties of the position.
For a complete list of employment standards and minimum qualifications please refer to the job description link below.
Customer Service Representative I/II- PHYSICAL WORKING CONDITIONS AND ENVIRONMENTS
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. Requires mobility and manual dexterity to work in a standard office environment use standard office equipment and occasionally attend off-site meetings or events; speech and hearing to communicate in person and by telephone; vision to read handwritten and printed materials and a computer screen; strength and agility to lift and carry items weighing up to 20 pounds. Some
accommodations may be made for some physical demands for otherwise qualified individuals who require and request such accommodations.FLSA - Non-exempt status
Equal Opportunity Employer
The City of Rancho Cordova complies with the letter and spirit of the Equal Employment Opportunity and Americans with Disabilities laws in its employment process. Please advise the Human Resources Department of any reasonable accommodation you need in order to participate in the Citys application process.
Required Experience:
Unclear Seniority
