Customer Service Representative III, Opthalmology

ChristianaCare is hiring a Customer Service Representative III for our Ophthalmology Department in Wilmington DE.

At ChristianaCare our Ophthalmology team provides comprehensive high-quality eye care across Delaware delivering everything from routine exams to advanced surgical treatments. Our fellowship-trained board-certified specialists use the latest technology and a personalized approach to diagnose and treat a wide range of conditions including cataracts glaucoma diabetic eye disease macular degeneration corneal disorders and other complex ocular conditionsensuring each patient receives tailored care and the best possible outcomes.

As a Customer Service Representative III you would serve as the first point of contact for patients delivering exceptional customer service while managing incoming calls scheduling appointments addressing inquiries and documenting interactions.

Ophthalmology ChristianaCare

Work Schedule:

• Monday - Friday: 8:00am - 4:00pm

Why Youll Love Working at ChristianaCare

• Comprehensive FirstDay Health Coverage:
  Comprehensive firstday coverage including medical dental vision and life insurance.Caregivers earning under $50000 pay $0 in paycheck premiums for medical and prescription coverage.Enjoy low deductibles plus $0 copays for unlimited primary care (inoffice or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.

• Generous Paid Time Off
  Enjoy 32 days of PTO each year including 7 major holidays with options to roll over or cash out unused time.

• Tuition Reimbursement for Career Growth
  Advance your education with up to $5250 per year in tuition reimbursement.

• Grow Your Family with Confidence
  Were here to support every step of your journey to parenthoodwhatever that looks like for you. From advanced fertility care through Progyny to free maternity education and support plus up to $5000 in adoption assistance our benefits are designed to help you build your family with confidence and care.

• Paid Parental Leave
  Receive 12 weeks of paid parental leave to support your growing family after one year of service.

• Retirement Planning & Financial Well-Being
  Access two retirement plans including a 403(b) with up to a 50% match and a company-funded contribution of 3%5% based on service. Plus take advantage of free financial coaching counseling and budgeting support.

Duties / Responsibilities:

• High school diploma or GED required

• Minimum 1-2 years of customer service or call center experience preferred

• Experience in a medical office or healthcare setting preferred

• Strong computer and data entry skills

• Excellent verbal and written communication skills

• Ability to multitask and manage high call volumes

• Professional phone etiquette and interpersonal skills

• Ability to work independently and as part of a team

• Experience with EMR/practice management systems

Why ChristianaCare
Do you want to make a meaningful impact in peoples lives As a Customer Service Representative (CSR) youll play a key role in supporting patients and ensuring a positive experience from their very first interaction. This is more than a jobits an opportunity to be part of a mission-driven team dedicated to improving access to care and delivering exceptional service every day.

When we lead with love excellence is inevitable.
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Christiana Care Health System is an equal opportunity employer firmly committed to prohibiting discrimination whose staff is reflective of its community and considers qualified applicants for open positions without regard to race color sex religion national origin sexual orientation genetic information gender identity or expression age veteran status disability pregnancy citizenship status or any other characteristic protected under applicable federal state or local law.

Post End Date

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family including health insurance paid time off retirement an employee assistance program. To learn more about our benefits for eligible positions visit Experience:

Unclear Seniority