Customer Service Representative
Job Location:
Grayslake, IL - USA
Yearly Salary:
Posted on:
Vacancies:
Job Summary
Customer Service Representative
Monday Friday 8:00 am 5:00 pm Overtime may be available
About CompX Grayslake
CompX Grayslake is a leading manufacturer of highly engineered mechanical and electromechanical locking devices systems for world class original equipment manufacturers and manufacture of precision instruments throttles marine products and accessories.
Position Summary
The Customer Service Representative serves as the primary point of contact for our Livorsi Marine customers by providing outstanding customer service and technical support. This position is responsible for processing customer orders responding to customer inquiries coordinating with internal departments and ensuring timely resolution of customer concerns. The ideal candidate is self-motivated detail-oriented possesses excellent communication skills and thrives in a fast-paced manufacturing environment.
Essential Duties and Responsibilities
- Provide exceptional customer service by responding to customer inquiries via telephone and email.
- Process customer orders accurately and efficiently while ensuring timely follow-up.
- Communicate technical product information and provide support to marine customers.
- Take ownership of customer concerns and proactively resolve issues to ensure customer satisfaction.
- Coordinate with production shipping sales and other internal departments to meet customer requirements.
- Monitor and communicate shipment status from multiple company shipping locations.
- Develop and maintain strong relationships with customers through professional communication and timely service.
- Identify opportunities to improve customer satisfaction and recommend process improvements.
- Stay informed of industry trends and customer service best practices.
- Operate standard office equipment and business software including computers printers copiers scanners measuring devices and related office equipment.
- Maintain accurate customer records and documentation.
- Understand and comply with the Companys Quality Management System including applicable inspection verification documentation and process requirements.
- Perform other duties as assigned.
- Utilize Microsoft Office applications including Word Outlook and Excel to enter and maintain customer information prepare correspondence and manage customer communications.
Qualifications
- High school diploma or GED required.
- One (1) to five (5) years of customer service experience preferably in a manufacturing environment.
- Technical knowledge or experience within the marine industry is strongly preferred.
- Basic proficiency in Microsoft Office including Word Outlook and Excel with the ability to accurately enter and maintain customer information.
- Excellent verbal written and interpersonal communication skills.
- Strong organizational multitasking and problem-solving abilities.
- Ability to work independently while managing multiple priorities.
- Proficient in Microsoft Office and general computer applications.
- Demonstrated commitment to providing outstanding customer service.
Physical Requirements
- Prolonged periods of sitting while working at a computer.
- Frequent use of hands and fingers for keyboarding and operating office equipment.
- Occasionally lift and carry up to 20 pounds.
- Ability to communicate effectively by telephone and in person.
- Ability to move throughout the office and manufacturing facility as needed.
- Ability to occasionally reach bend and stoop.
- Specific vision abilities include close vision and the ability to view computer screens for extended periods.
CompX is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race color religion sex sexual orientation gender identity national origin or status as a qualified individual with a disability or protected veteran.
Required Experience:
Unclear Seniority
About Company
Need a Fabricated or Customized OEM Part? Custom Marine offers the best manufacturing, fabrication & engineered solutions available.
