Customer Service Representative

About the role The Customer Service Representative will serve as the primary point of contact for our clients delivering timely and effective solutions to inquiries and issues. This onsite position requires strong communication skills a proactive attitude and the ability to manage multiple tasks in a fastpaced environment.

Key responsibilities

• Respond to inbound calls emails and chat messages ensuring a professional and courteous experience.

• Identify customer needs troubleshoot problems and provide clear stepbystep resolutions.

• Document interactions accurately in the CRM system and follow up on open cases.

• Collaborate with crossfunctional teams to escalate complex issues and track resolution progress.

• Maintain uptodate knowledge of products policies and procedures.

• Meet or exceed established service level agreements (SLAs) and performance metrics.

• Contribute to continuous improvement initiatives by sharing feedback and suggestions.

Required qualifications

• 23 years of proven experience in a customerfacing support role.

• Excellent verbal and written communication skills.

• Demonstrated active listening and problemsolving abilities.

• Strong timemanagement skills with the ability to prioritize tasks effectively.

• Proficiency with CRM software and standard office applications.

Nice to have

• Experience with multichannel support (phone email chat).

• Familiarity with ticketing systems such as Zendesk or ServiceNow.

• Basic knowledge of the industrys products or services.

• Certification in customer service or related fields.

Required Skills:

Communication Active Listening Problem Solving Time Management