Customer Service Representative
Job Location:
Job Location:
Charlotte, NC - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
10 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Welcome to Alpine Intel a leader in the property insurance intelligence industry. We are currently seeking a Customer Service Representativetojoin our growing team inCharlotte NC.
The primary responsibility for a Customer Service Representative is to provide the highest level of service and support to Alpine Intel and HMI customers. The Customer Service Representative is the voice of our company and fields a high number of inbound calls from insurance adjusters policy holders and field technicians. With these calls our representatives problem solve and handle a variety of situations. Representatives enter assignment information gather additional details and confirm that information with the correct parties. Representatives have a firm understanding of the companys service offerings and guide customers to the correct service based on their needs.
What DoesAlpine IntelOffer You
- Competitive Compensation Package
- Bonus Opportunity
- Career Growth
- A Diverse & Positive Work Environment
- Professional Development
- Employee Referral Bonus
- Medical Vision and Dental Insurance Coverage
- 401K with Match
- HSA and HRA (Employer contributions)
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short-Term and Long-Term Disability
- Tuition Reimbursement
- Paid Time Off and Holidays
Duties and Responsibilities:
- Handle a high volume of calls in a fast paced environment.
- Coordinate assessments daily with providers and end-users.
- Work on all assigned claims until completed.
- Be detailed in all notations to properly communicate to the team.
- Interface with insurance adjusters to provide regular updates on assessment progress.
- Produce a timely turn-around-time per claim to ensure absolute customer satisfaction.
- Field end-user customer service escalations as required.
- Build and maintain relationships with the assessing technicians.
- Perform other duties as assigned.
Minimum Qualifications:
- Must have superior customer service skills
- Excellent written and verbal communication skills
- Must be detail oriented
- Ability to apply critical-thinking problem-solving and decision-making in order to prioritize workload and proactively prevent problems
- Must have excellent computer skills
- Must be adaptable with the aptitude and willingness to learn new skills and techniques.
- Must be well organized with the ability to handle multiple tasks simultaneously
- Must be team oriented and enjoy service-oriented work.
- Demonstrate adaptability and flexibility and perform additional tasks as needed.
- Must conduct business in an honest and ethical fashion at all times.
Physical Requirements:
- Works in an office environment and uses a computer telephone and other office equipment as needed to perform duties.
- Noise level in the work environment is typical of that of an office.
- Incumbent may encounter frequent interruptions throughout the workday.
- Regularly required to sit talk or hear; frequently required to use repetitive hand motion handle or feel and to stand walk reach bend or lift up to 25 pounds.
To learn more about us visithttps:// Intelis committed to creating a diverse environment and is proud to be an equal opportunity employer. We are an E-Verify participating employer.
Required Experience:
Unclear Seniority
