Customer Service Representative

At Liaison weve helped higher education institutions build better more diverse classes for three decades. You may recognize us as the company behind the Centralized Application Service (CAS) Enrollment Marketing services and platform (EMP) SlideRoom Time2Track TargetX (CRM) and Othot.

Everything we do is focused on taking that proven success and expanding its scope and scale. Over 31000 programs on more than 1000 campuses see us as a forward-thinking partner integral to meeting their total enrollment goals and were building the data- and mission-driven team that will reinforce our role for decades to come.

Join our team as aCustomer Service Representative (CSR) where youll play a vital role in helping applicants smoothly navigate their application journey! As a CSR youll be the go-to support through phone chat and email delivering exceptional assistance and guiding applicants through each step with top-tier service. Youll partner with applicants to make their experience seamless and enjoyable. This role offers the opportunity to connect in person at our welcoming Buffalo NY office during the first week of each month.

This is a temporary-to-full-time role with the potential to transition to a permanent position after 90 days based on performance.

Responsibilities:

• Respond to inbound inquiries and concerns of applicants via telephone e-mail and chat in a fast-paced call center environment.
• Maintain accurate records of call data in CRM system
• Meet quantitative and qualitative standards as set by department
• Troubleshoot potential problems with web-based applications including application status completion updates and billing inquiries

Position Requirements:

• Bachelors degree strongly preferred
• 1-2 years in a customer service role
• Demonstrated experience with MS Office Suite and web-based information sources
• Strong interpersonal written and verbal communication skills
• Demonstrated attention to detail while meeting/exceeding daily expectations for quality and quantity
• Ability to advocate for applicants and clients
• Exceptional skills related to handling multiple priorities in a high-volume fast-paced multi-product environment
• Demonstrated ability to learn quickly between different roles and new responsibilities
• Understanding of admissions and application process a positive
• Live in a commutable distance to our Buffalo NY office

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