Customer Service Representative
Job Location:
Boxborough, MA - USA
Hourly Salary:
Posted on:
Vacancies:
Job Summary
Overview
Papalia Home Services
Location:Boxborough MA (In-Person)
Schedule: 11AM - 7:30PM Monday - Friday with rotating weekends
Papalia Home Services has been serving New England families for over 35 years with trusted plumbing heating cooling and electrical solutions. Were a locally rooted company with a reputation for excellence. We treat our customers like family and our team like heroes.
We are seeking aCustomer Service Representativewho thrives on connection problem-solving and making every interaction count.
Responsibilities
Answer incoming calls with professionalism and warmth
Schedule service appointments and dispatch technicians
Resolve customer inquiries and ensure satisfaction
Maintain accurate records in our system
Collaborate with team members to ensure smooth operations
Follow up with customers to build lasting relationships
Qualifications
3 years of customer service experience
Experience with high-volume inbound and outbound calls
Strong communication and problem-solving skills
Ability to multitask in a fast-paced environment
Positive customer-first attitude and team mindset
Basic computer skills (training provided)
Benefits
Competitive hourly pay
Medical dental and vision insurance
401(k) with company match
Paid time off and holidays
Flexible shifts
Ongoing training and career advancement opportunities
Supportive and energetic team culture
Compensation
$25.00 $30.00 per hour
If youre ready to join a company that values your voice supports your growth and makes every day meaningfulapply today and become part of the Heritage Home Service team in Boxborough!
Papalia Home Services may conduct a pre-employment background check and drug test subject to applicable law.
Required Experience:
Unclear Seniority
About Company
Heritage Home Service provides New Hampshire, Massachusetts, and Maine with fast and reliable plumbing, HVAC, and electric services. Call (603) 601-3955 today!
