Customer Service Representative 2 (Kingman)
Job Location:
Kingman, AZ - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
GAME AND FISH DEPARTMENT Join the only state agency in Arizona responsible for conserving and protecting more than 800 wildlife species. Be part of a passionate group of people who want to make a positive impact on outdoor recreation in Arizona by managing resources for safe compatible opportunities for current and future generations. From fishing boating and off-highway vehicle use to shooting sports hunting and wildlife watching Arizona Game and Fish supports it all. Our biologists use the best available science in their management actions and our wildlife managers are on the ground in your communities making a difference every day. Opportunities abound beyond the field at AZGFD so check us out and see what were all about! Consider joining our workforce today. AZGFD celebrates the diversity of Arizonas people landscapes and of course wildlife. However you choose to enjoy Arizonas wildlife and wild places the outdoors is open for all. The Arizona Game and Fish Department manages fish and wildlife in Arizona and under the authority of the Arizona Game and Fish Commission creates and implements scientific methods and regulations to effectively manage fish and wildlife habitat via conservation enforcement hunting fishing watercraft and off-highway vehicle recreation and shooting sports. The Arizona Game and Fish Department dedicates itself to excellence values its employees and supports a culture of stewardship teamwork and partnerships. |
| Job Location: |
5325 N Stockton Hill Rd. Kingman AZ 86409
| Posting Details: |
| Job Summary: |
CUSTOMER SERVICE REPRESENTATIVE 2
Customer Service Representative 2 (Kingman)
FIELD OPERATIONS DIVISION / REGION 3 / KINGMAN AZ BASED
FLSA NON-EXEMPT / SALARY GRADE 15 / HOURLY RATE $18.70/HR
Are you a detail-oriented problem-solver who enjoys helping others navigate complex information Do you take pride in delivering exceptional customer service while keeping processes accurate and compliant If so we invite you to bring your talents to our Kingman Regional Office as a Customer Service Representative 2!
The Departments Region 3 (Kingman) Office is seeking to fill its Customer Service Representative 2 position to provide over the counter services to the public and provide wide variety assistance with excellent customer service. Under the direction of the Business Office Manager you will play an essential role in supporting the public regional office and Arizonas vibrant community of hunters anglers and boaters. This position is perfect for someone who thrives in a customer service oriented environment enjoys investigative work and values providing clear professional guidance to outdoor enthusiasts. Every day you will be a trusted resource for Arizonas boating hunting and fishing communityhelping ensure safe legal and enjoyable experiences. Whether you are assisting a hunter with complex tag requirements or helping a boater ensure their vessel is compliant you are the face of the Arizona Game and Fish Department.
Come make a difference with usand help keep Arizonas wild places and waterways safe compliant and ready for adventure!
| Job Duties: |
The Customer Service Representative II at the Kingman Regional Office provides essential front-facing support to the public ensuring the seamless delivery of Department services. Primary responsibilities include the registration and inspection of watercraft to ensure compliance with Federal requirements and A.R.S. Title 5. This involves verifying legal ownership documentation managing database entry issuing official titles and processing revenue through Point-of-Sale (POS) addition to maritime duties the incumbent issues hunting and fishing licenses special use stamps and non-permit tags in strict accordance with A.R.S. Title 17 and Commission Rules. This role serves as a primary point of contact for the public requiring the professional interpretation of state and federal laws Department policies and procedures related to wildlife management and complex registrations across multiple communication channels.
Major duties may include:
Over the counter services registering watercraft inspecting watercraft when necessary ensuring validity of legal documentation of ownership issues new ownership documents assess fees collects revenue identifies stolen watercraft - notifies Law Enforcement enters revenue into POS register responsible for cash security & accountable inventory.
Over the counter services issues licenses special licenses tags stamps and publications. Determines fees collects revenue responsible for publications license inventory and security of those items. Prepares daily reconciliation reports.
Responds to public inquiries through mail in person over Internet & phones. Answers questions about watercraft registration hunting fishing regulations where to hunt & fish injured or nuisance wildlife or urban wildlife issues. Prepares special mail outs for hunts special events sorts labels & stuffs for mail outs.
Purchases supplies goods & services for the region using Arizona Procurement Portal (APP) to process punch-outs & purchase orders. Processs invoices on received products to make payments. Makes travel arrangements for regional travelers using the Ghost Card. Process or assist with monthly Ghost Card/PCard purchases and reconcile the monthly statements.
Works with regional budgets tracking expenditures inputting information onto budget spreadsheets. Research issues as they arise. Assists other programs at special events. Process travel claims employee reimbursement & seasonal fire paperwork.
Utilizes Cash Pro system to financially process watercraft transactions.
Perform other duties as assigned.
| Knowledge Skills & Abilities (KSAs): |
Candidates will have knowledge of public relation practices; Game and Fish Commission rules and orders; A.R.S. Title 5 Title 17 Title 33 and other applicable Arizona Revised Statutes; Department Accounting Manual Special License Manual ATF Laws various city county state & Native American regulations and ordinances.
Candidates will have skills in business English spelling state geography Microsoft Office Google Workspace NCR Counterpoint Informix up-sell techniques written communication 10 key desktop computer printers copier fax proofreading listening customer service and problem solving.
Candidates will have the ability to provide world class customer service able to defuse a difficult situation extend courtesy to all customers internal and external ability to handle dead or sick or injured animals and assist all program employees ability to multi-task and work as a team player.
| Selective Preference(s): |
Candidates should have at least one (1) year of experience in a customer service position
Knowledge of Microsoft Office and/or Google Workspace
Excellent written and oral communication skills
Our work environment offers training opportunities and encourages career development
| Pre-Employment Requirements: |
Position requires possession of and the ability to retain a current valid state-issued drivers license appropriate to the assignment.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
| Benefits: |
The State of Arizona offers an outstanding comprehensive benefits package including:
13 days of vacation
12 sick days
10 paid holidays
Tuition Reimbursement Program
Participation in the nationally recognized Arizona State Retirement System
Superior health care options
Vision care dental care pharmacy benefits and flexible spending account (options available)
Life long-term disability and short-term disability insurance options are available
Many more benefit programs are available
Learn more about the Paid Parental Leave programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
| Retirement: |
Positions in this classification participate in the Arizona State Retirement System (ASRS). Please note enrollment eligibility will become effective after 27 weeks of employment.
| Contact Us: |
If you have any questions please feel free to contact Nicole Baker at for assistance. The Arizona Game and Fish Department is an Equal Employment Opportunity agency.
Required Experience:
Unclear Seniority
About Company
The Arizona Department of Revenue is consistently striving towards recruiting individuals who are committed to providing quality services to the citizens of Arizona and are passionate about creating solutions to the ever-evolving decisions faced within state government.
