Customer Service Professional Roebuck, SC
Roebuck, SC - USA
Job Summary
Unless specifically stated otherwise this role isOn-Site at the location detailed in the job post.
Here at Siemens we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live work and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. Thats why we always put our people first. Our global diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you
Transform the everyday with us
The Electrical Products (EP) Business Unit offers a full range of low-voltage power distribution and control products that deliver safe reliable and efficient electrical solutions across residential commercial and industrial markets.
We are looking for a Customer Service Professional to join our team at Roebuck SC.
As a Customer Service Professional you will be one of our points of contact for industrial electrical distribution products. You will be responsible for delivering a best-in-class customer support experience while leveraging data to create meaningful insights that are customer-focused. This is an on-site role and the candidate will report to the Factory Customer Service Supervisor and will have no direct reports.
Job Responsibilities:
Operate and optimize pre-defined tools applications databases and data management systems; create reports and communicate results to internal and external stakeholders including management customers and support teams.
Provide support for pre- and post-shipment inquiries warranty issues and other customer-related requests.
Assist in resolving customer problems by applying problem-solving skills to address most situations.
Coordinate with other Customer Service Representatives and cross-functional departments to identify and implement appropriate solutions.
Provide quick detailed and effective responses to customer inquiries escalating queries and concerns as necessary.
Support additional projects and initiatives as directed by the Customer Service Team Lead Supervisor or Manager.
Required Experience:
Unclear Seniority
About Company
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