Customer Service

Customer Service Mishawaka IN

This full-time opening offers a MondayFriday schedule from 8:00am5:00pm in a business casual office environment. Therole is responsible for coordinating customer service and order processing activities across multiple internal departments to ensure accurate order fulfillment and smooth day-to-day operations. The company is seeking someone who is highly organized detail-oriented and comfortable balancing customer communication with production coordination in a fast-paced environment.

Job Duties:
Handling customer and sales calls/emails regarding order status updates and expedited requests
Entering quote requests into the system for new and existing parts
Coordinating prototypes and proposals with internal quoting and art departments
Setting up new finished goods pricing work instructions and customer part numbers in the system
Reviewing new parts and work orders with internal departments prior to production release
Printing and distributing work orders and pick tickets for production teams
Reviewing customer schedules and inventory levels to ensure accuracy and availability
Coordinating production build orders based on forecasts and inventory needs
Assisting with inventory recounts and resolving discrepancies at customer locations
Supporting accurate order fulfillment through detailed workflow and documentation management

Requirements:
Previous customer service and order entry experience required
Strong attention to detail organization and multitasking abilities
Ability to prioritize and manage multiple orders and deadlines simultaneously
Strong communication and problem-solving skills
Comfortable working cross-functionally with multiple departments
Proficiency with Microsoft Word and Excel
Basic math inventory tracking and data comparison skills

Preferred Qualifications:
Associate degree in Business Sales or related field preferred
Experience in a print-related manufacturing or art/color project environment preferred
Experience coordinating workflows schedules and inventory processes

Its a match for someone who enjoys staying organized coordinating moving pieces behind the scenes and working closely with customers and internal teams to keep orders accurate and on schedule in a fast-paced office environment.

Benefits:
Holiday Pay
Vacation Pay
Health Insurance
401K Benefits
Chance to win a brand-new car

Personnel Partners a division of Specialized Staffing Solutions LLC. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.