Customer Service Manager

Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted innovative and tailored solutions that support some of the worlds most in demand and fastest-growing industries.

With a commitment to legendary customer service operational excellence and global sustainability Greif packages lifes essentials - and creates lasting value for its colleagues customers and other stakeholders.

Learn more about the companys Customized Polymer Sustainable Fiber Durable Metal and Integrated Solutions at and follow Greif on Instagram and LinkedIn.

OUR VISION:

Being the customer service company in the world.

OUR PURPOSE:

Creating packaging solutions for lifes essentials.

Job Requisition #:

Job Description:

The Customer Service Manager is responsible for leading the day-to-day operations of the Customer Service function within a Greif manufacturing and customer support environment. This role oversees customer service teams drives operational performance and ensures a high-quality customer experience aligned with Greifs commitment to service excellence responsiveness and long-term customer partnership.

As a global leader in industrial packaging products and services Greif places strong emphasis on customer relationships operational reliability and collaboration across functions. The Customer Service Manager plays a critical role in supporting those priorities by developing high-performing teams improving service processes and ensuring timely and accurate communication with customers and internal partners.

Key Responsibilities

• Supervise Customer Service Representatives and manage the daily operations of the customer service function.
• Communicate pricing product information shipping dates and other order-related details to ensure high levels of customer satisfaction and service reliability.
• Address escalated and more complex customer issues ensuring timely resolution and strong customer relationships.
• Collect operational information and prepare reports metrics and service updates as required.
• Communicate departmental goals and expectations while applying company policies and procedures.
• Recruit train coach and develop Customer Service team members while supporting employee engagement and performance management activities.
• Recommend salary increases administer discipline and promote positive employee relations in alignment with company standards.
• Partner closely with Operations Scheduling Shipping/Receiving Supply Chain Sales and other departments to support customer needs and operational priorities.
• May prepare quotation packets pricing documents and customer support materials.
• Identify opportunities to improve customer service operations workflows communication and responsiveness while recommending operational improvements.
• Support Greifs culture of continuous improvement teamwork customer focus and operational excellence.
• Perform other duties and responsibilities as assigned.

Education and Experience

• Typically possesses a bachelors degree and 56 years of relevant experience.

Knowledge and Skills

• Strong supervisory problem-solving organizational and planning skills.
• Advanced knowledge of products customer support processes and order management.
• Excellent interpersonal verbal written and presentation communication skills.
• Ability to lead teams motivate colleagues and foster a collaborative work environment.
• Fundamental understanding of computer operations and business software systems.
• Strong customer service orientation and ability to build positive customer relationships.
• Ability to work cross-functionally in a fast-paced manufacturing and operational environment.
• Solid product line knowledge and understanding of customer requirements.

At Greif we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive be engaged and reach your full potential.

Compensation Range:

Benefits Statement:

Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms all legitimate opportunities can be verified on our official Careers page at . All communication from Greif regarding job opportunities will also come from an @ email address. If you have concerns about the legitimacy of a job posting receive an unsolicited job offer or suspect fraudulent activity please contact us for verification via this link Contact Us - Greif.

EEO Statement:

offer a competitive salary excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex race religion age national origin color disability veteran status or any other any other legally protected characteristic.

For more information read Greifs Equal Opportunity Policy.