Customer Service Manager | Brooklyn, NY 100,000–130,

Customer Service Manager Brooklyn NY $100000$130000

About the Role: A media company is looking for a Customer Service Manager to build out a CS system from the ground up manage the team and handle escalations. This is a priority hire for someone who understands the client bases specific needs and communication style and who can bring structure and leadership to a high-volume support environment.

Key Responsibilities:

System Building & Management

• Build a customer service system from the ground up
• Manage the customer service team
• Handle escalations directly

Support Operations

• Oversee resolution of high-volume software how-to tickets many of which require a quick phone call to resolve
• Oversee handling of hardware issues most commonly caused by customer misuse (e.g. water damage drops) rather than manufacturing defects

Qualifications:

• Strong understanding of the client bases specific needs and communication style
• Experience building or managing a customer service system and team
• Comfortable handling escalations and high-volume support issues
• Strong communication skills
• Ability to delegate effectively

Interested Send your resume to: