Customer Service Manager

Build your Career with an Industry LeaderMulti-Color Corporation is the global leader of premium printed label solutions helping brands stand out in a competitive marketplace while inspiring positive consumer experiences. With a truly global network of over 12000 teammates and facilities spanning across more than 25 countries we strive to combine our global reach with the personalized touch of local service. Come join us as we revolutionize the packaging industry in supporting our customers to help create emotional connections with iconic Customer Service Team delivers MCC Labels World Class Service model by providing clear concise and timely information regarding our customers purchase orders and shipments. This requires obtaining and utilizing an in-depth knowledge of our customers and the products that we produce for them. This will be achieved by demonstrating analytical thinking comprehending the use of MCCs business systems and exceptional communication the Customer Service Manager you will lead a highperforming team dedicated to delivering an exceptional customer experience at every this role you will champion customer relationships strengthen service performance and drive proactive solutions that support growth quality and operational excellence. This is a highly visible leadership opportunity with meaningful impactshaping team capability service standards and the customer experience that defines our work at MCC:Compensation:Competitive CompensationGenerous benefits package including medical dental vision disability life insurance and 401(k)Paid Holidays: New Years Memorial Day Fourth of July Labor Day Thanksgiving Day after Thanksgiving Christmas Eve Christmas Day plus 2 floating HolidaysResponsibilities:Lead and model customer intimacy championing the development of customer-focused the plant(s) relationship with new and existing customers working with the sales associates to ensure all aspects of service to the customer such as schedule quality of product on-time delivery and service recovery issues are develop and manage a high performing customer service team to support the short-term and long-term growth of our monitor and achieve customer service and shipping and receiving operating metrics such as on-time delivery service recovery turnaround and complaints average response times NPS and customer input into capacity rationalization of new and existing business working with sales scheduling and division business optimization functions to meet fluctuating customer order entry process from start to finish including but not limited to order entry system production estimates work and shipping/receiving customer complaints and concerns process with a focus on facilitating issue resolution at the plant and overall communication internally and to the appropriate when assigned through Customer Service manage and support vendor relationships for the Plant including freight carriers print tools and raw material and ensure standardized CSR training methods are followed and onboarding methodology followed. Update on a routine basis as process to ensure customer billings are accurate including exceptions and account reconciliation. Manage consolidation of shipping information including cost the company values. Conduct oneself in an appropriate business-like and professional manner building strong relationships both internally and customer pricing function interactively by reviewing capabilities capacity and strong relationships with the members of the plant management team and contribute to the goals and objectives of the other functional areas :A four year college degree; or two to four years related experience and/or training; or equivalent combination of education and experienceStrong knowledge of manufacturing operations methods and position requires high level computer skills; excellent written and verbal communication skills; prior customer service management experience and technical printing knowledge to travel within North AmericaThis position requires the incumbent to drive a motor vehicle use color vision hearing sitting for prolonged periods speaking and articulating on a constant basis stand walk use hands to finger handle or feel; reach with hands and arms; talk and position requires the incumbent to stoop kneel or crouch or and lift/ and or move up to 10 lbs. on an infrequent basisSpecific vision abilities required by this job include close vision distance vision color vision and ability to adjust noise level in the work environment is minimal.#LI-SD1#appcast