Customer Service (CSI) CoordinatorReceptionist
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Job Summary
Jackie Cooper Imports/Mercedes-Benz is seeking a highly motivated and detail-oriented Customer Survey Index (CSI) Coordinator to join our team. The CSI Coordinator plays a vital role in maintaining and improving customer satisfaction across all dealership departments including Sales Service and Parts. This position is responsible for monitoring manufacturer CSI scores responding to customer feedback and supporting internal teams in delivering exceptional customer experiences. This role is also the first face of our brand and dealership by managing the front desk and acting as the primary point of contact for visitors clients and callers.
Qualifications :
- High school degree or equivalent.
- Previous experience in a customer service related position. Prior experience as an Automotive Delivery or CSI Coordinator is a plus.
- Professional appearance and bearing.
- Strong written and verbal communication skills.
- Strong problem-solving skills required.
- Previous experience in electronic technical support and/or technical aptitude is required.
Additional Information :
Benefits for full time employees include but are not limited to: Medical Dental Vision Life and AD&D Disability EAP 401(k) PTO Paid Vacation Paid Holidays Employee Discounts
Cooper Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race religion sex sexual orientation gender identity age national origin ancestry citizenship disability or veteran status.
Remote Work :
No
Employment Type :
Full-time
About Company
Cooper Auto Group is a family owned business (since 1946), and as a family, we are committed to caring for each other. We’re a customer and employee focused company that strives for excellence through our uncompromising integrity, ethics, loyalty, and commitment. If you’re ready to ... View more
