Customer Service Associate Live Entertainment Transportation and Logistics

Customer Service Associate: Live Entertainment Transportation and Logistics

Clark Transfer a leading provider of transportation and logistics services for the theatrical touring and live entertainment industries for more than 75 years seeks a new full-time team member. This is an ideal position with growth potential for someone interested in working at the intersection of show business and the trucking industry.

Location: Harrisburg PA

Hours: M-F 8AM 5PM plus rotating on-call hours as scheduled

Clark Transfer is a family owned and operated company with no matter what service to our customers as our core value. We value diversity initiative and creativity. Learn more about our company at .

Customer Service Associate Job Responsibilities

Delivers Clark Transfers high standard of service to theatrical and live entertainment customers by:

• Communicating with and serving customers in daily operations as part of the Customer Service team including:
  • Inputting operational details provided by customers into the computer system
  • Answering customer calls and emails and processing requests and changes
  • Routing communications and requests to the appropriate parties in an accurate complete and timely manner
  • Proactively communicating with customers as assigned; requesting updates
  • Tracking/following up on requests and changes until completed; reporting back to colleagues and to customers directly
• Participating in the Evening and Weekend on-call week rotation
• Developing and maintaining relationships with current and potential customers including creating and handling bids:
  • Processing customer schedules
  • Calculating costs for schedules and deriving pricing
  • Creating and delivering bid letters tracking bids as they progress to contracts and maintaining associated records
• Handling time-sensitive international border crossing processes and paperwork
• Tracking and analyzing service failures as required
• Participating in team-based efforts to improve internal processes and quality of service
• Undertaking other projects and activities as from time to time may be required.

The ideal candidate will:

• Have a working knowledge of the behind-the-scenes logistical and production work involved in the theatrical and live entertainment industries
• Have an understanding of the operational principles and practices of the trucking industry
• Have a demonstrated commitment to extraordinary excellence in customer service
• Have a compulsive and unyielding attention to detail
• Be effective in written and oral communications including excellent listening skills accuracy and timeliness
• Be flexible and willing to adapt to changing needs and circumstances quickly
• Be proactive in identifying and preventing potential problems
• Be computer-literate with strong skills in basic business programs including word processing spreadsheets communications and database applications