Customer Service Assistant
Job Location:
New York City, NY - USA
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
We are seeking a Customer Service Specialist to manage customer cases that require investigation coordination and follow-through. This position is responsible for reviewing service-related issues researching available information identifying appropriate resolutions and ensuring customer matters are documented and addressed according to established procedures.
The Customer Service Specialist will work across departments when necessary to resolve cases and will maintain ownership of assigned matters through completion.
Responsibilities include:
- Review and manage assigned customer service cases from initial receipt through resolution
- Investigate customer concerns by reviewing account information previous interactions and available documentation
- Determine appropriate next steps based on company policies and established procedures
- Research discrepancies and obtain additional information when necessary
- Coordinate with internal departments to resolve service-related issues
- Maintain ownership of open cases and monitor progress toward resolution
- Provide customers with clear updates regarding case status and next steps
- Document actions correspondence and resolutions within company systems
- Identify cases requiring additional review and route them to the appropriate department
- Follow established escalation procedures for complex or unresolved matters
- Verify that agreed-upon actions have been completed before closing cases
- Review account and service records for accuracy
- Identify recurring service issues and document patterns for internal review
- Prepare summaries of customer cases and resolution activity
- Maintain organized records of open pending and completed cases
- Assist with service quality reviews and process documentation
- Communicate recurring customer concerns to appropriate internal teams
- Follow company standards regarding customer information documentation and confidentiality
- Support additional service resolution activities as assigned
Required Skills:
Qualifications Strong verbal and written communication skills Professional and client-focused demeanor Excellent organization and attention to detail Strong interpersonal and relationship-management skills Ability to manage multiple requests and priorities Reliable follow-through and time management Strong problem-solving skills Ability to work independently and collaboratively Comfortable working in a fast-paced environment Basic computer and data-entry skills Comfortable learning CRM and account management systems Previous experience in client services account support customer service account management sales support administrative support hospitality retail or another client-facing environment is helpful but not required.
Required Education:
High School Diplome or Equivalent
