Customer Relationship Specialist
Job Location:
Job Location:
Birmingham, MI - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
2 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
We are seeking a customer-focused and detail-orientedCustomer Service Representativeto join our growing insurance team. This individual will play a key role in supporting clients maintaining strong relationships and delivering exceptional service throughout the customer experience.
If you enjoy helping people thrive in a fast-paced environment and are looking for a long-term career opportunity within the insurance industry we would love to connect with you.
Responsibilities
- Provide exceptional customer service to clients via phone email and in-person interactions
- Assist clients with policy questions billing inquiries coverage explanations and account updates
- Process policy changes endorsements renewals and documentation requests
- Support agents with administrative tasks and client follow-up
- Maintain accurate customer records and documentation in agency systems
- Resolve client concerns professionally and efficiently
- Follow up with clients to ensure satisfaction and retention
- Stay informed on agency products procedures and insurance guidelines
Qualifications
- Previous customer service experience preferred (insurance experience is a plus)
- Strong communication and interpersonal skills
- Ability to multitask and manage priorities in a fast-paced environment
- Detail-oriented with strong organizational skills
- Proficiency with Microsoft Office and agency management systems preferred
- Positive attitude with a customer-first mindset
- Insurance license preferred but not required (training available depending on agency)
What We Offer
- Competitive compensation
- Career growth opportunities within the insurance industry
- Supportive team environment
- Ongoing training and development
- Benefits package available
