Customer Order Mgmt. Specialist

Position : Customer Order Mgmt. Specialist

Location : San Jose CA

Duration : 12 Months Contract

Hours: 10 to 6 pm Monday thru Friday with some overtime

Total Hours: 40:00

Summary:

Order Management for forward stocking locations (FSLs) field service engineering (FSEs) and trunk stock Inventory spare parts is responsible along with the 3 person team for administrating and expediting orders for 125 domestic field service engineers who place orders daily that need to ship that same day for next day delivery in order to bring customers instruments back up and running. Volume is over 1000 shipments per month and the goal is 95% arriving the next day after order is placed. Acts as a liaison in problem resolving research and problem/dispute resolution.

Duties and Responsibilities:

• Demonstrates and communicates to FSEs and internal production procurement and supply chain providers working knowledge of client Bioscience product features / spare parts and how products/ spare parts are used in FSEs businesses.
• Communication with FSEs is on a daily basis via email text and cell phone.
• Performs tasks related to pre-sales service order fulfillment and post-sales service
• Addresses moderately complex issues such as finding stock for obsolete parts transferring orders between plants or stock locations and communicating FedEx delays to FSEs
• Resolves moderately complex FSE order issues with minimal supervision
• Recommends alternate products to meet FSEs needs
• Has developed knowledge and skills in own job family; still acquiring / expanding fundamental knowledge and higher-level skills; applies said knowledge and skills to a variety of standard activities
• Works with moderate guidance in own area of knowledge
• Occasional data entry in the Baxter tool-Prophet

Education/Experience:

• Bachelors degree required with 2-4 years of experience or only some college required with minimum 5 years order administration experience
• Strong communication English skills oral and written

Physical Demands:

• May be required to travel up to 5% of time

Computer Skills:

• Windows based applications: MS Word MS Excel (VLOOKUPs ability a big plus) ServiceMax experience a huge plus
• At least 2 years SAP experience required