Customer Operations Specialist

As a Customer Operations Specialist you will be responsible for managing customer service activities for both internal and external customers ensuring timely and accurate communication order management and quoting processes. Youll gain valuable hands-on experience in cross-functional collaboration with Planning Operations Engineering and Quality teams. This position offers exposure to end-to-end supply chain processes within a fast-paced regulated manufacturing looking for motivated detail-oriented individuals who are eager to learn build problem-solving skills and grow into long-term careers in supply chain. Whether youre just starting out or transitioning from a related field Viant provides the training support and career pathways to help you dental and vision benefits-effective on date of hireGenerous paid time off benefits and 11 paid HolidaysCompany-paid life insurance401k plan with company matchWELL-BEINGLow-cost nutrition and mental health visitsUp to $150-off your gym membership annuallyDiscounted Pet Insurances for your furry friendsAccess to individualized financial planning meetingsEmployee Discount Program with savings on electronics home goods gym equipment and moreDiscounted family caregiving supportCAREER GROWTHTuition ReimbursementOn-site Training ProgramsDefined Career Path for advancement in role and compensationNew Hire On-boarding Training PlansWHAT YOULL DOServe as the primary point of contact for customer communications and issue maintain strong relationships with customers and partners with Sales for strategic and communicate customer requirements across internal with customer contractual contract reviews and support order entry standard and repeat product with Planning Operations Engineering and Quality to meet customer and communicate expedite requests and recovery finished goods configuration to ensure accuracy in revision pricing and Technical Solutions group for new product performance on key metrics including On-Time Delivery Order Acknowledgement Cycle Time and Quote Cycle with other Supply Chain related duties as required. QUALIFICATIONSAssociates degree required; Bachelors degree preferredProficiency with Microsoft Office applications (Excel Outlook Teams Word PowerPoint)Sales service and customer relationship management acumen2-4 years of relevant customer operations customer service or order management experience preferably in a manufacturing or regulated environmentSIOP (Sales Inventory & Operations Planning) experience preferredIQMS or similar ERP system experience preferred