Customer Operations Coordinator

Our team is made up of the most experienced and knowledgeable experts in the field.

From architectural design and full-scope construction to a comprehensive portfolio of industry-leading sports surfacing solutions we lead with passion pride and purpose.

Trusted at every level from professional stadiums to local community venues Tarkett Sports is at the surface of over 80000 installations highlighted by projects in NFL CFL MLS and at renowned NCAA division I programs.

Join the team behind renowned names like FieldTurf Beynon Sports ClassicCourt GrassMaster Tarkett Sports Indoor and Tarkett Sports Construction. Help us build the next world-class venue.

What youll do:

• Be the primary contact for customers within your assigned territory.

• Coordinate field operations including scheduling service visits coordinating technicians and ensuring timely completion.

• Manage warranty and non-warranty requests from start to finish quoting approvals scheduling and close out.

• Collaborate closely with Sales Drafting Project Management Production Logistics Supply Chain and Installation to ensure complete alignment.

• Negotiate pricing and scheduling with vendors or contractors when needed.

• Maintain accurate and up-to-date records in Salesforce (CRM) and support finance with invoicing.

• Communicate proactively with customers to ensure satisfaction and transparency throughout the process.

• Participate in weekly WIP (Work-in-Progress) meetings sharing updates on service progress and results.

• Continue developing product knowledge to support troubleshooting and solution-oriented discussions.

What you need for success:

• Minimum of 2 years of experience in customer service coordination or field operations.

• Strong computer skills including Microsoft Office Salesforce (CRM) and ERP systems (Syspro experience is an asset).

• Excellent communication and written skills in English.

• Proven ability to build trust manage relationships and resolve issues with professionalism and empathy.

• Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.

• Collaborative team player who enjoys supporting others solving problems and finding creative solutions.

• Combines operational precision with a customer-focused mindset to ensure a positive experience from start to finish.

• Able to make informed decisions quickly and confidently while maintaining a high level of service

What you can expect:

• A culture built on teamwork respect and entrepreneurial spirit

• Leadership that invests in your growth and career development

• Opportunities to take on new challenges cross-train and expand your skillset

• Recognition and rewards for your contributions and achievements

• A fast-paced sports-driven environment where your work makes an impact

Sounds like your kind of team

If youre ready to bring your passion and talent to a company that champions your future we want to hear from you. Apply now and start your next chapter with a company that plays to win!