Customer Onboarding Specialist

At Halter were on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break No quad bikes no dogs no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. Its changing lives and transforming an industry. People join Halter to do meaningful work. By joining us youll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think out-work and out-care. Were committed to delivering real change in the world - this isnt easy and in truth we love that its hard.

Were backed to deliver on a mission that matters by Tier 1 investors including Founders Fund Bessemer Venture Partners BOND DCVC Blackbird Promus Ventures Rocket Labs Peter Beck and Icehouse ventures.

To find out more visit our LinkedIn & Instagram.

About the role

As a Customer Onboarding Representative at Halter you lead the rollout of Halter on new ranches. Youll own deployments end-to-end training animals and operators solving problems and supporting producers as they get started. While most deployments happen remotely time on ranch matters and youll regularly work alongside customers in the field.

This role is practical hands-on and highly ownership-driven. Every ranch is different and youll tailor each deployment to help producers build confidence with Halter.

• Own deployments from sales handoff through a smooth transition to Territory Manager and Support teams

• Work directly with ranchers to bring Halter into their operation and support day-to-day use

• Lead training that fits the ranch: practical straightforward and useful

• Act as the main point of contact during deployment giving customers a clear reliable owner

• Partner closely with Sales Territory Managers Support Product and Operations to keep deployments coordinated

• Keep deployments on track by managing timelines aligning resources and clearing blockers

• Solve problems quickly and adapt plans as conditions change

• Spot patterns in the field and help improve how future ranches are deployed

• Track key signals to understand whats working and where we can improve

• Set customers up with the confidence and foundation needed for long-term success with Halter
  

• Experience working with customers: whether onboarding supporting deploying or managing complex rollouts

• Confidence operating independently and keeping priorities organized

• The ability to coordinate moving pieces and keep things progressing without constant oversight

• A practical solutions-focused mindset when challenges come up

• Comfort working cross-functionally: pulling in the right people and keeping everyone aligned

• Clear straightforward communication

• Good judgment and the ability to adapt when plans changeA genuine care for the people we serve and the quality of the work

• Agriculture or ranching experience

• Startup or high-growth environment experience

• Familiarity with tools like Salesforce Intercom or similar systems

• Experience working in ag-tech
  

• Our personal growth is important. Halter offers an annual USD$750 self-development budget to be used for anything that fuels personal growth.

• Health Benefits - We offer best-in-class insurance for our employees so they can care for themselves and their families.

• 16 weeks of paid parental leave for primary and 8 weeks for secondary caregivers plus many other parental benefits that support you and your family.

• Our time to recharge is valued were offered wellness leave and unlimited paid annual leave.

• Were proud to offer 401k and make an employer match. We offer a 100% match on the first 3% you contribute and a 50% match on the next 2%.

• Importantly we offer an inclusive and attractive remuneration package made up of salary benefits and an employee stock ownership plan.

Halter is committed to promoting a diverse and inclusive workplace a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but dont necessarily tick every requirement on this job description please still get in touch and apply to Halter. Wed love to chat to see if youll be an epic fit!

If this opportunity sounds like you please apply below by sending through your cover letter explaining why youre excited about this role and working at Halter along with your CV and well be in touch!

Please also feel free to check out the careers page for more information on working at Halter and dont forget to follow us on LinkedIn & Instagram.

• Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful helping farmers improve their livelihoods spend more time with their families and build more sustainable operations.

• Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse kind and driven people who push each other to do their best work. Youll be thrown into the deep end tackling complex challenges and building something tangible that solves real problems.

• Youll grow here. Autonomy mastery and learning define how we work. Youll have the freedom to work on interesting problems master new skills and continuously develop yourself both through your role and our $1000 personal growth fund.

• This isnt easy and we love that its hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast take bold bets and work hard to reshape an entire industry. As one team member put it: Joining Halter is a bit like strapping yourself to a rocket ship but its an epic journey to be a part of!

Required Experience:

IC