Customer Marketing Manager, AWS Marketing, Global Customer References Program

As a Customer Marketing Manager you will own the end-to-end lifecycle of customer storytelling from discovering and vetting customer success stories against strategic criteria to amplifying them across marketing channels for maximum impact. You will work cross-functionally with product marketing industry marketing PR content teams campaigns demand generation and account teams to ensure strategic alignment and high-quality storytelling at scale.

The ideal candidate has a passion for customer-centric storytelling the ability to transform complex technical concepts into compelling narratives and experience building and improving scalable mechanisms to deliver results. A proven track record of managing cross-functional content programs and influencing without direct authority is essential.

Key job responsibilities
Own the end-to-end lifecycle of customer references from identifying and vetting customer stories against strategic criteria (industry relevance quantifiable outcomes AWS differentiation narrative arc) to recommending top candidates for campaigns keynotes and media opportunities.

Curate and manage priority customer stories by product industry and strategic theme; enforce high-quality criteria promoting impact over volume; brief executives and enable stakeholder teams with ready-to-use reference materials.

Facilitate regular touchpoints with stakeholders content strategists campaign managers PR and account teams. Establish and lead working groups to surface stories align on priorities and coordinate storytelling efforts across the organization.

Draft and produce customer case studies executive summaries reference slide copy headlines and talking points according to AWS style guidelines and storytelling best practices. Write technical case studies and support video storytelling production.

Identify opportunities to leverage AI for operational excellence and content production at scale. Build test and iterate on AI-powered tools to accelerate content creation while maintaining quality standards.

Design and execute promotion plans for customer assets in partnership with video social web and campaign teams. Coordinate customer story placement across channels to maximize reach and impact.

Champion internal platform adoption for customer reference management; define requirements for platform improvements; ensure customer stories are properly logged searchable and accessible to stakeholders.

A day in the life
This role is part storyteller part program manager part creative strategist and it moves fast. If you love connecting people finding the signal in the noise and making customers the hero youll thrive here.

- 4 years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation macros charts and pivot tables)
- Experience building executing and scaling cross-functional programs or marketing campaigns from concept to completion
- Experience producing marketing promotional material for Owned & Operated channels

- Experience using customer research hard data and metrics to back up assumptions generate forecasts and assess the efficacy of marketing programs
- Experience utilizing systems and tools involving email web analytics and CRM (Marketo Tableau Salesforce etc.) for targeting segmentation reporting for demand generation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 82700.00 - 141100.00 USD annually