Customer Experience Representative Lake Forest
Job Location:
Lake Forest, CA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Work Location Type:Hybrid
Req Number 331543
About Grainger
W.W. Grainger Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger We Keep the World Workingby serving more than4.6 million customersworldwide with maintenance repair andoperating(MRO) products and value-added solutions delivered through innovative technology and deep customerexpertise. Known for its commitment to service and purpose-driven culture the Company reported2025 revenue of$17.9 billion. For more information visit.
Compensation
The anticipated base pay compensation range for this position is custpayrangemin custpayrangemax. This role is eligible for an incentive target of up to custstippercent % or $ Custstipdollar based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.
Rewards and Benefits
With benefits starting on day one our programs provide choice and flexibility to meet team members individual needs including:
- Medical dental vision and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period no employee contribution required.
- Employee discounts tuition reimbursement student loan refinancing and free access to financial counseling education and tools.
- Maternity support programs nursing benefits and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
For additional information and details regarding Graingers benefits please click on the link below:
The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend in part on factors such as geographic work location and relevant experience and skills.
The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.
Grainger reserves the right to amend modify or terminate its compensation and benefit programs in its sole discretion at any time consistent with applicable law.
Customer Service Representative Lake Forest IL
Were hiring full-time inbound Customer Service Representatives!If youre motivated by helping others skilled in navigating multiple systems and thrive in a fast-paced high-volume environment we want to hear from you.
Youll be joining a collaborative team under the leadership of a Supervisor of Customer Experience startingJuly 20 2026. Work location for this position is100 Grainger Parkway Lake Forest IL 60045.
Schedule Training & Work Environment:
Enjoy your weekends off!
Were currently hiring for the8:30 a.m. 5:00 p.m. shift Monday through Friday.
Our comprehensive 8-week paid onsite training academy will set you up for success empowering you to confidently connect with our customers. Training hours are Monday through Friday from 8:00am 4:30pm at 100 Grainger Parkway Lake Forest IL 60045. During training you will:
- Learn to navigate our systems software programs and internal processes
- Build the core service skills you need including:
- Critical thinking
- Effective communication
- Confident decision-making
- Technical agility
After the successful completion of training eligible team members can transition to a flexible hybrid work model:
3 days onsite / 2 days remote
Earn in opportunity to become voluntarilyremote based on performance after 6 months
Eligible to bid for alternate shifts after 6 months
You also have the option of working in the office up to 5 days a week
Grainger will provide all equipment needed to work from home.
Grow with Grainger:
Our highly engaged leaders and supportive team environment will help you learn grow and achieve success. Over time youll build the skills needed to advance your career across specialty teams or into other departments of our evolving business.
Our Culture:
We aspire to create a culture where eachperson is comfortable being who they are isrecognized and rewarded for their impact andcan continue to learn grow and realize theirfull potential.
You Will:
- Handle a high volume of inbound callsdelivering quality customer service with professionalism empathy and efficiency
- Quickly navigate multiple computer screens software programs and databases to resolve inquiries
- Assist customers with order placement product information/identification product search pricing invoicing discrepancies apply credit and facilitate returns
- Problem-solve independently using critical thinking and available resources to deliver fast accurate resolutions
- Collaborate daily in a positive team-based environmentcommitted to doing business with ethics and integrity
- Maintain attention to detail while managing complex or time-sensitive customer issues
- Communicate clearly via phone and written messages
You Have:
- High School diploma or equivalent
- Minimum 1 year of customer service experience or experience in a customer-facing role
- A passion for delivering exceptional customer service and creating a positive experience for every customer
- Ability to thrive in a fast-paced dynamic environment
- Ability to problem solve and make decisions with attention to detail
- A continuous improvement mindset open to coaching and receiving feedback
- Proven ability to learn new technology and software quickly
- Comfortable navigating multiple programs and screens simultaneously
- Proficiency in Microsoft Office Suite (Word Excel Outlook Teams)
- Experience with Customer Relationship Management (CRM) systems and SAP a plus (not required)
- For hybrid/remote work:
- A secure quiet workspace
- High-speed internet with minimum speeds of 15 Mbps download / 5 Mbps upload ping under 80ms
We are committed to equal employment opportunity regardless of race color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship marital status disability gender identity or expression protected veteran status or any other protected characteristic under federal state or local law. We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of ones employment should you need a reasonable accommodation during the application and selection process including but not limited to use of our website any part of the application interview or hiring process please advise us so that we can provide appropriate assistance.
Required Experience:
Unclear Seniority
About Company
Our welcoming workplace enables you to learn and grow your career in technology, sales, supply chain, customer service, and more. Search jobs and apply.
