Customer Experience Intern

Voted one of Phoenixs Great Places to Work Lectric eBikes is one of the fastest-growing electric bike companies in the country. Our commitment to innovation customer experience and people-first culture makes this an exciting place to learn and grow.

As a Customer Experience Intern you will gain hands-on exposure to customer support operations while developing professional communication problem-solving and technical skills in a fast-paced high-growth environment. This internship is designed as a learning-focused experience supported by training and regular feedback. This internship is all about learning! Youll get training and regular feedback to help you grow.

Internship Overview

• Duration:Temporary fixed-term internship: March - Sept

• Schedule:Part-time and full-time options Monday through Friday. (based on program needs)

• Department:Customer Experience
  
  

What Youll Learn

During this internship you will:

• Learn best practices in customer service and customer experience

• Develop professional written and verbal communication skills

• Gain hands-on experience using CRM platforms and customer support tools

• Understand how customer interactions impact product quality operations and brand trust

• Build transferable skills applicable to future roles in customer service operations or business
  
  

Key Responsibilities

Under supervision and guidance the intern will function as an entry-level Customer Service Representative and actively support day-to-day customer operations including:

• Responding to customer inquiries via phone email and chat with professionalism and empathy

• Assisting customers with basic questions related to orders accounts products and service cases

• Accurately documenting all customer interactions resolutions and follow-up needs in CRM systems

• Shadowing experienced team members to learn issue resolution escalation paths and de-escalation techniques

• Supporting timely follow-ups to ensure customer satisfaction

• Monitoring assigned queues and tasks to meet response expectations

• Participate in team meetings training sessions and coaching opportunities

Who You Are

• Customer-focused: You enjoy helping people and take pride in creating positive experiences

• Clear communicator: Youre comfortable speaking with customers and expressing yourself professionally

• Coachability-first:Youre open to feedback and eager to learn

• Detail-aware:You understand the importance of accuracy documentation and follow-through

• Team-oriented:You show up ready to support the team and contribute positively
  
  

Internship Qualifications

• Currently enrolled in or recently graduated from a college university or vocational program (preferred but not required)

• Strong verbal and written communication skills

• Basic computer proficiency and ability to learn new systems

• Service-oriented mindset with a positive attitude

• Ability to lift up to 15 pounds occasionally
  
  

Benefits of This Internship

• Hands-on experience in a real customer-facing environment

• Exposure to customer experience operations at a high-growth company

• Skill-building mentorship and professional development

• Paid internship with structured training and support

We are proud to be an inclusive equal opportunity employer