Customer Experience & Intake Supervisor (Workforce Programs)

The Supervisor Talent Engagement directs the Talent Engagement Specialist team ensuring that job seekers are receiving stellar service upon arrival at the workforce center.

• After orientation ensure clients are welcomed oriented to available programs and services offered at the career center.
• Assist in oversight of customer service and staff work flow.
• Assist in training of new staff to ensure consistency.
• Resolve problems encountered during daily operations and determines appropriate solutions.
• Assist in developing and modifying work plans methods and procedures determines work priorities and develops work schedules to provide adequate staff coverage.
• Review unit procedures assists in the development or revision of needed procedures and troubleshoots system errors.
• Provide work instruction and assist employees with difficult and/or unusual assignment.
• Conduct ongoing supervisions with staff and provide them with written feedback.
• Conducts regular group staff meetings with team.
• Meets with project supervisory and cross functional staff teams
• Ability to explain regulations policies and procedures to staff.
• Develop work plans methods and procedures determines work priorities and develops work schedules to provide adequate staff coverage.
• Maximize performance and productivity
• Oversees and develops internal monthly and quarterly reports.  Provide work instruction and assist employees with difficult and/or unusual assignments
• Other duties as assigned

Qualifications :

Qualifications:

• Knowledge of WIOA programs preferred. 
• Considerable knowledge of local employment practices and labor market conditions.
• Knowledge of the physical economic and social characteristics of the Local Area.
• Knowledge of training providers and their availability. 
• Ability to communicate effectively and efficiently with customers program staff and other involved parties. 
• Ability to recruit customers and public/private industry to participate in the programs.
• Bi-lingual (English/Spanish) preferred.
• Drivers license in good standing and valid auto insurance required

Education:

• Graduation from an accredited college or university with a degree in human services psychology counseling business social work or related field or an equivalent combination of education and experience. 

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team Equus puts the industrys best practices to work by focusing on the development design and delivery of demand-driven workforce solutions.

When you join Equus you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color gender age pregnancy sexual orientation gender identity ancestry religion national origin veteran status physical or mental disability or reprisal or any other characteristic protected under state federal or local law.

Remote Work :

No

Employment Type :

Full-time