Customer Data Analyst
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Job Summary
Summary of the Role
The Customer Audience Strategist is an operational delivery role within CDP Platform Operations responsible for building and activating audiences for demand generation campaigns across Thomson Reuters marketing programmes. The role owns the full audience fulfilment cycle from intake and scoping through to build QA activation and documentation working directly in Treasure Data CDP and coordinating with campaign teams throughout.
About the Role
Audience Fulfilment & Pipeline Management
Own the end-to-end delivery of audience segmentation requests from Demand Generation teams managing intake through Workfront scoping requirements building segments in Treasure Data and activating to downstream channels (Eloqua DV360 SFTP).
Manage the active request queue maintaining delivery against agreed timelines flagging capacity or data constraints early and keeping stakeholders informed on status throughout.
Audience Build & CDP Operations
Build audience segments directly in Treasure Data CDP applying sound segmentation logic across acquisition retention cross-sell and win-back use cases with correct application of consent flags and suppression rules.
Develop working knowledge of the CDP data structure account and contact data product entitlements behavioral signals and the Golden Record to ensure audiences are accurate and fit for purpose.
Work with AI-assisted audience generation via Treasure Data Audience Agent applying human judgement to validate outputs before activation.
QA & Data Quality
Apply consistent quality checks to all audience outputs validating segment logic sizing overlap consent basis and channel compatibility before any activation is triggered.
Identify and escalate data quality issues within the CDP maintaining clear records of findings and resolutions to support continuous improvement.
Documentation & Stakeholder Coordination
Maintain thorough documentation of segment definitions build logic data sources used consent basis applied and QA outcomes building institutional knowledge that supports repeatability and audit readiness.
Communicate clearly with Demand Generation teams on requirements delivery timelines and any data constraints affecting audience scope; escalate requests that require broader data or platform decisions to the Marketing Ops Manager.
About You
3 years in a marketing operationsmarketing tech or data-adjacent role with hands-on experience building audiences or segments in a CDP CRM or marketing automation platform.
Practical understanding of B2B segmentation including consent management suppression logic and activation channels and the ability to translate campaign briefs into technically sound audience specifications.
Preferred
Direct experience with Treasure Data Eloqua or Salesforce; intermediate SQL for data validation and audience investigation.
Familiarity with intent data firmographic enrichment or technology intelligence providers; understanding of GDPR CASL and CAN-SPAM in a B2B marketing context.
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Whats in it For You
Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.
We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.
As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
Thomson Reuters makes reasonable accommodations for applicants with disabilities including veterans with disabilities and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process you may contact our Human Resources Department at. Disability accommodations in the recruiting process may include things like a sign language interpreter making interview rooms accessible providing assistive technology or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.
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About Company
Document Intelligence from Thomson Reuters makes analyzing contracts and documents easy by leveraging the power of A.I. and the expertise of Practical Law.
