Customer Contact Representative Senior

International Motors has a great opportunity for a Customer Contact Representative Senior. This position is located at our corporate headquarters in Lisle IL.

International Financial Corporation provides financing of new and used truck bus tractor for Internationals truck dealers IC Bus dealers and customers who purchase International products.

The Customer Contact Representative Senior will provide accurate timely customer service in compliance with company policies and procedures to customers dealers and field personnel.

• Analyze and solve complex situations including customer accounts bank reporting and dealer transactions.
• Interpersonal skills and financial service knowledge and expertise are critical to responding to daily customer-centric activities
• Facilitate requests for titling notes and portfolio management as handled in a financial service center setting.
• Assist with managing insurance portfolio by contacting customers and insurance companies
• Applies previous experience to solve difficult assignments
• Review and approve work to ensure accurate processing
• Be a resource for questions and resolution of issues
• Participate in Special projects as needed

• Bachelors degree and at least 1 year of customer service experience

OR

• Masters degree and no experience

OR

• At least 3 years of customer service experience

• Qualified candidates excluding current employees must be legally authorized on an unrestricted basis (US Citizen Legal Permanent Resident Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g. H-1B status)

• At least 2 years of Customer Service experience.
• Bilingual in Spanish preferred
• Working knowledge of Microsoft Excel Word PowerPoint
• Oracle Lease Management or SAP experience a plus
• Working knowledge of other financial service department processes (i.e. Titles Notes Portfolio Mgmt.)
• Strong oral and written communication skills
• Ability to multi-task and prioritize
• Effective decision-making and problem-solving
• Confident self-starter that drives for results under minimal supervision
• Positive Attitude Ethics and Values that align with the high-performance culture of International
• Ability to react quickly make effective decisions and functions well under pressure

This position offers competitive market-based compensation along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting expected salary offered for this position will fall within the stated range with the final offer based on the candidates applicable skills knowledge and experience.

About TRATON
With its brands Scania MAN International and Volkswagen Truck & BusTRATONSE is the parent and holding company of theTRATONGROUP and one of the worlds leading commercial vehicle manufacturers. The Groups product portfolio comprises trucks buses and light-duty commercial vehicles. Transforming Transportation Together. For a sustainable world.: this intention underlines the Companys ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Groups commercial growth.

About International
From a one-man company built on the world-changing invention of the McCormick reaper in 1831 to the 15000-person-strong company we are todayfew companies can lay claim to a history like International. Based in Lisle Illinois International Motors LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International trucks and engines and IC Bus school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite aftermarket everything we do our vision is to accelerate the impact of sustainable mobility to create the cleaner safer world we all deserve. As of 2021 we joined Scania MAN and Volkswagen Truck & Bus in TRATON GROUP a global champion of the truck and transport services industry. To learn more visit.

*International Motors LLC is d/b/a International Motors USA in Illinois Missouri New Jersey Ohio Texas and Utah.

We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.

If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability please emailto request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise your request may not be considered.