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Customer Care Specialist McAllen, TX

Texas Regional Bank

Job Location:

McAllen, TX - USA

Monthly Salary: Not provided by the employer

Posted: 11 July 2026 (30+ days ago)

Application Deadline: 8 October 2026

Vacancies: 1 Vacancy

Job Summary

Position Summary

The Customer Care Specialist is primarily responsible for ensuring that the companys customers who initiate contact with the customer care center receives a satisfactory level of service with their requests questions and concerns. This includes processing service requests and account updates resolving or escalating complaints and providing information regarding banking products policies online services debit cards and customer accounts.

Principal Duties and Responsibilities

Answer incoming calls in a high-volume call center environment; communicates directly and builds strong business relationships with customers as well as internal and external service providers.
Provides timely and accurate customer service support such as processing service requests and account updates resolving or escalating complaints and providing information regarding banking products policies online services debit cards and customer accounts.
Meets individual and department performance objectives standards and goals.
Actively identifies appropriate opportunities to market additional bank products and effectively cross sells or refers customers to the appropriate sales staff.
Make outbound calls to customers related to the Banks overdraft protection service.
Make outbound calls to customers related to customers debit card transactions.
Maintains current working knowledge of the Banks policies procedures products and services; comply with banking and privacy laws and regulations.
Respond to requests submitted to the Banks support email.
Follow up and process customer requests such as stop payments and address changes.
Support customers with any retail and small business online banking questions and issues.
Support customers with Zelle Digital Wallet and Transfer Now questions and issues.
Ability to learn and adapt to new information and technology platforms.
Support customers with debit card inquiries including international debit card requests and debit card transaction denials.
Engages in projects and other activities during low call volume.
Provides support to all operations functions within central operations.
Complete appropriate call logs and/or call reports.
Ability to exercise discretion and handle sensitive and confidential issues.
Complies with federal and state regulations and all established bank policies and procedures.
Perform other duties as assigned.

Other Responsibilities

Support and promote the Bank vision mission and core values organizational structure and policies and procedures.
Must have excellent analysis observation and decision-making skills.
Excellent interpersonal and communication skills are necessary for maintaining effective relationships with board members officers employees and members of the business and civic community.
Individual should be able to work in high-pressure situations and a stressful atmosphere while remaining composed.
Provide strong compassionate and visible leadership to foster positive attitudes and trust among employees customer and prospects.
Comply with federal and state regulations as well as all established Bank policies and procedures.
Other duties as assigned.

Qualifications Education and Experience Requirements

A self-starting individual who possesses a High School Diploma or G.E.D.
At least one year of work experience in the customer service field or previous financial institution experience preferred but not required.
Basic keyboarding typing 40-50 wpm and knowledge of office equipment.
Must have working knowledge of Excel Word and 10-key. Experience with Microsoft Office preferred but not required.
Must have good verbal and written communication skills to provide quality customer service.
Mental concentration is required to perform concurrent tasks and meet deadlines while tolerating frequent interruptions.
Must be available to work a 40-hour work week with flexible work schedule Monday through Friday 8:00 am 6:00 pm and Saturday rotation 8:00 am 12 noon as needed.
Must be bilingual in English and Spanish.
Must be able to be physically present in the Bank to perform job duties.
Texas Regional Bank is an Equal Opportunity Employer.

Required Experience:

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