Customer Care Coordinator

Overview

Jackson and Coker connects healthcare professionals with hospitals and clinics that need temporary support ensuring patients receive care when and where they need it most. Our work keeps communities healthy by filling critical staffing gaps across the country. Were a peoplefirst organization with a strong culture a supportive team environment and a mission that truly makes a difference. Whether youre new to healthcare or have years of experience youll find opportunities here to grow contribute and be part of meaningful work that impacts lives every day.

Jackson and Coker has been recognized by Staffing Industry Analysts as the #1 Best Staffing Firms to Work For nationwide Top Places to Work by the Atlanta JournalConstitution and Healthiest Employers. As part of Jackson Healthcare we have also been honored with Top Global Inspiring Workplaces Fortune 100 Best Companies to Work For PEOPLEs Companies That Care and Fortunes Best Workplaces in Health Care.

The Customer Care Coordinator is accountable for all functions through the initial review of provider information (physician advanced practice nurse and allied health providers) and acts as an evaluator for the Customer Care Department preceding the Privileging Verifications Licensing and Service Coordinator processes. The Customer Care Coordinator is responsible for data entry mapping and other prescreening responsibilities. This can include working on primary source verifications references data collection and data entry. The Customer Care Coordinator is ultimately responsible for securing provider and client information up front allowing for a quicker and smoother process for the customer.

What Youll Do

• Prepopulation of CVs and provider information received into the company database.

• Requesting collecting and/or mapping of client applications received into the company database.

• Outreach to the providers office for discrepancy and missing information.

• Work with provider or group by phone email or mail regarding Onboarding status

• Assists and develops contact sheets for providers previous work history insurance coverage.

• Develops and implements the Companys Customer Care strategies working with all specialty teams in the company.

• Communicates with clients via phone and/or email in order to determine preferences and maintain database checklists.

• Reviewing and understanding trends to maintain the departments success.

What Were Looking For

• Excellent customer service and organizational skills.

• Must be able to work under pressure and sustain a fast paced work environment.

• Building trust and respect with partners by consistently exceeding quality expectations.

• Ability to multitask and have a strong sense of urgency and time management skills.

• Work independently and collaboratively as a team player.

• Able to shift focus and direction quickly.

• Clearly communicate issues to management.

• Strong verbal and written communication skills.

• Knowledge of Microsoft Word Excel and Outlook.

• Bachelors degree preferred and/or relevant experience.

• Credentialing or physician licensing experience preferred.

• Privileging/enrollment experience preferred

Why Youll Love Working at Jackson and Coker

• Industry Stability:A nationally respected leader in healthcare staffing with long-term career potential

• Comprehensive Training:In-depth onboarding and ongoing professional development

• Incredible Onsite Perks:Gym pool sauna restaurants Starbucks game room and more

• Family-Friendly Benefits:Free onsite healthcare for you and your family plus childcare and virtual learning support

• Robust Benefits Package:Medical dental vision life insurance disability and 401(k) with company match

• Inclusive Culture:Mission-driven environment with associate-led networks and philanthropic initiatives

Disclosures