CRM Operations Senior Manager

THE POSITION
Our roster has an opening with your name on it

FanDuel is looking for a CRM Operations Senior Manager to own and evolve the operational strategy and execution of CRM across Sportsbook (SBK) and Predicts (PRE) products. This role sits at the intersection of marketing strategy systems and executionensuring CRM operations scale with the business while maintaining speed quality and customer impact.

This role oversees a team responsible for high-volume high-visibility customer communications that directly influence engagement and revenue. The Senior Manager will drive operational excellence across intake prioritization QA execution workflows and reporting while serving as a key partner to Product CMP Engineering Analytics Marketing Operations and Marketing stakeholders.

As FanDuel continues to scale this role requires deep expertise across the CRM technology stack strong systems thinking and the ability to lead teams through operational change. Success in this role depends on building scalable processes defining best practices influencing cross-functional partners and enabling teams through systems and structure rather than direct execution.

In addition to the specific responsibilities outlined above employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN
Everyone on our team has a part to play

• Own CRM Operations strategy and operating model across Sports CRM Ops ensuring alignment with business priorities product roadmaps and marketing strategy
• Lead solution design and innovation within CRM Ops identifying opportunities to improve efficiency scalability quality and speed across workflows and tooling
• Serve as the primary operational partner for cross-functional teams including Product CMP Engineering Analytics MarOps and Marketing influencing ways of working and execution standards
• Own and drive complex cross-functional initiatives including CRM systems migration tooling evolution and operational maturity programs
• Define and implement best practices for intake prioritization execution QA deployment and reporting across all CRM channels
• Guide teams through operational change by establishing scalable processes automation opportunities and clear execution frameworks
• Enable teams through structure and systems rather than direct execution ensuring consistent high-quality output at scale
• Oversee and evolve the CRM Operations campaign calendar balancing speed to market business impact and operational capacity
• Establish and maintain strong QA standards to ensure accuracy compliance and best-in-class customer experiences
• Partner with Analytics to define success metrics reporting frameworks and insights that inform strategic decision-making
• Present operational strategy performance insights risks and recommendations to senior leadership during QBRs Run of Shows and executive forums
• Lead coach and develop a team of CRM Operations managers and ICs fostering strong technical expertise ownership and career growth
• Act as a senior subject matter expert across CRM systems data and execution proactively identifying risks and proposing solutions

THE STATS
What were looking for in our next teammate

• 46 years of experience in CRM lifecycle or marketing operations with demonstrated ownership of complex large-scale programs
• 3 years of people management experience including managing managers and/or senior ICs
• Proven experience leading cross-functional initiatives involving systems tooling or operational transformation
• Deep expertise in CRM platforms and marketing technology stacks (Movable Ink strongly preferred)
• Strong understanding of CRM execution across email push in-app and emerging channels
• Demonstrated ability to design scalable processes drive automation and improve operational efficiency
• Advanced analytical skills with the ability to translate data into operational and strategic insights
• Strong executive communication and presentation skills with experience influencing senior stakeholders
• Highly organized detail-oriented and comfortable operating in a fast-paced high-growth environment
• Experience supporting platform migrations or major tooling implementations (XP experience a plus)
• Bachelors degree preferred

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: Americas #1 Sportsbook FanDuel Sportsbook; its leading iGaming platform FanDuel Casino; the industrys unquestioned leader in horse racing and advance-deposit wagering FanDuel Racing; and its daily fantasy sports product.

In addition FanDuel Group operates FanDuel TV its broadly distributed linear cable television network and FanDuel TV its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states Canada and Puerto Rico.

The company is based in New York with US offices in Los Angeles Atlanta and Jersey City as well as global offices in Canada and Scotland. The companys affiliates have offices worldwide including in Ireland Portugal Romania and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment the worlds largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

PLAYER BENEFITS
We treat our team right

We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning mental health support and fitness benefits. We offer generous paid time off (PTO & sick leave) annual bonus and long-term incentive opportunities (based on performance) 401k with up to a 5% match commuter benefits pet insurance and more - check out all our benefits here: FanDuel Total Rewards. *Benefits differ across location role and level.

FanDuel is an equal opportunities employer and we believe as one of our principles states We are One Team!. As such we are committed to equal employment opportunity regardless of race color ethnicity ancestry religion creed sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status or any other characteristic protected by state local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued respected and included.

FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please email.

The applicable salary range for this position is $116000 - $145000 USD which is dependent on a variety of factors including relevant experience location business needs and market demand. This role may offer the following benefits: medical vision and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation including but not limited to cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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