Coordinator, Talent Assessment & Analytics

SALARY $87711.27

POSITION SUMMARY

The role coordinates technical talent programs within the Human Resources Talent Assessment & Analytics team. The role supports a primary service areaEmployee Assessment & Selection Employee Performance Management or Talent Insightswhile also working across service areas based on business needs.

This position applies knowledge of assessment research measurement data performance management and talent processes to coordinate service delivery ensure process quality maintain defensible documentation and support internal client work. The Coordinator provides task direction and quality review to Specialists supervises assigned Interns and helps ensure talent programs are completed accurately consistently and on schedule. The role requires both operational coordination and technical understanding of the talent processes being administered.

PRIMARY RESPONSIBILITIES

Technical Talent Program Coordination and Service Delivery Coordinates the operational delivery of technical talent programs across employee assessment and selection performance management employee surveys talent planning and related workforce/talent initiatives. Ensures program activities are completed accurately consistently and in alignment with established standards and procedures.

• Coordinates workflows schedules timelines deliverables and service-line activities.

• Coordinates the day-to-day execution of assigned talent programs and recurring program cycles.

• Provides task direction to Specialists and interns on assigned program activities.

• Reviews Specialist and Intern work for accuracy completeness and adherence to process standards.

• Leads small to mid-sized service-area projects and assists with larger cross-functional initiatives.

• Coordinates work across service lines when business needs require cross-functional support.

• Ensures program steps documentation communications and deliverables are completed on time.

• identifies process gaps escalates risks and recommends practical improvements to improve service quality and efficiency.

Assessment Performance Survey and Talent Process Administration Administers and coordinates the hands-on steps required to deliver assessment selection performance management survey talent-planning and related talent processes. Ensures tasks are completed accurately documented properly and handled according to applicable standards.

• Coordinates and conducts testing sessions interview development assessment development and related processes.

• Coordinates performance management cycles goal management processes evaluation activities and coaching-related program steps.

• Coordinates employee survey administration distribution tracking response monitoring and survey process documentation.

• Performs scoring data entry platform updates file reviews quality checks and routine communications.

• Maintains program records candidate or employee information assessment files survey files performance records and related documentation.

• Coordinates logistics for subject matter expert meetings stakeholder meetings assessment events interviews surveys evaluations and talent-planning activities

Job Analysis Validation Measurement and Research Support Conducts and contributes to job analysis validation competency modeling survey research performance measurement and other applied research activities that inform talent programs. Applies technical knowledge to collect information organize evidence document findings and support defensible program decisions.

• Coordinates and participates in job analysis sessions subject matter expert meetings focus groups and competency modeling activities.

• Collects organizes and reviews job organizational occupational survey assessment and performance information.

• Conducts content and criterion validation assessment review structured interview development competency updates and selection planning.

• Prepares components of selection plans validation documentation adverse impact review materials competency files and compliance records.

• Conducts survey questionnaire review item writing and organization distribution planning and documentation of survey methodology.

• Reviews assessment survey performance and talent data to identify patterns quality issues or process implications.

• Contributes to research summaries technical documentation briefing materials and recommendations for managers or internal clients.

• Applies relevant standards guidelines and best practices related to selection assessment survey design performance management and employee data.

Data Management Quality Control and Reporting Maintains reviews and organizes data and tracking tools used to monitor program progress support reporting and inform talent decisions. Applies data measurement and process knowledge to ensure data is accurate complete consistently formatted and appropriately documented.

• Maintains datasets tracking lists dashboards score files item banks survey files performance tracking tools validation files and program records.

• Perform data checks scoring reviews quality-control reviews reconciliation version control and file audits.

• Reviews data for missing information inconsistencies scoring errors documentation gaps and process issues.

• Prepares recurring status reports program summaries data tables and briefing inputs.

• Organizes data and documentation used in department talent briefings workforce reviews survey reporting assessment reporting selection planning and performance management updates.

• Uses Excel Power BI statistical software survey platforms testing platforms and related tools to organize summarize and review information.

• Identifies data issues and works with team members to correct errors or improve data collection tracking and reporting practices.

• Prepares information for internal department clients and leadership updates.

Technical Client Consultation and Stakeholder Facilitation Works with departments managers subject matter experts vendors and HR partners to coordinate talent program activities explain requirements gather information and help apply assessment performance survey and talent data to business needs.

• Prepares materials for department meetings subject matter expert sessions talent briefings training sessions and program reviews.

• Explains program steps timelines documentation needs and process requirements to internal clients.

• Helps managers and department partners understand how assessment performance survey or talent data should be interpreted and used.

• Coordinates client consultation activities related to selection processes structured interviews competency models performance management employee surveys talent planning and related workforce needs.

• Tracks client requests goals decisions risks follow-up items and action steps.

• Reviews client-facing materials for accuracy clarity and alignment with established program standards.

• Responds to questions about technical/domain-specific issues program processes documentation timelines or system use.

• Maintains effective working relationships with employees managers department leaders vendors subject matter experts and HR partners.

Process Improvement Documentation Systems and Tools Maintains and improves the procedures tools templates platforms and documentation used to deliver talent programs accurately consistently and efficiently.

• Creates updates and maintains standard operating procedures templates forms instructions process maps checklists scoring guides tracking tools and reference materials.

• Reviews program documentation for accuracy completeness consistency and sufficient support for program decisions.

• Maintains shared drives documentation libraries file structures validation files assessment records survey files performance records and retention systems.

• Identifies opportunities to improve workflows documentation quality data collection system use quality control and process consistency.

• Troubleshoots issues in testing interviews survey performance management reporting and related talent platforms.

• Coordinates platform updates user guidance data uploads access reviews reporting inputs and system administration.

• Works with vendors or internal technology partners to resolve system or process issues.

• Ensures program materials are organized current confidential and properly retained.

Technical Training Facilitation and Knowledge Transfer Supports the preparation and delivery of training workshops presentations and guidance materials related to talent programs and service-line processes.

• Prepares training materials slides facilitator guides job aids reference documents and participant communications.

• Coordinates and conducts workshops training sessions overview sessions and process briefings.

• Presents/facilitates résumé workshops interviewer training performance management workshops survey briefings process overviews and related sessions.

• Provides logistical support for training activities participant tracking materials preparate and follow-up.

• Helps explain technical or process information in clear practical terms for employees managers and department partners.

• Performs Related Duties as Assigned

Please note employees and/or union members will be given priority consideration in the hiring process per the applicable labor contracts.

Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than target.

Applicants if hiredmust comply with CTAs residency ordinance.

CTA IS AN EQUAL OPPORTUNITY EMPLOYER

No employee or applicant for employment will be discriminated against because of race color creed religion sex marital status national origin sexual orientation ancestry age unfavorable military discharge disability or any other status protected by federal state or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees unless undue hardship would result. If you require an accommodation in the application or hiring process please contact prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided.

MANAGEMENT RESPONSIBILITIES

• Reporting to this position are the following jobs:

Job Title

• Intern

CHALLENGES

• Balancing operational delivery with technical accuracy process quality and defensible documentation.

• Coordinating multiple service-line programs projects and recurring cycles at the same time.

• Prioritizing competing deadlines across assessment selection performance management surveys talent planning and analytics work.

• Applying assessment measurement survey performance and data standards in practical business settings.

• Communicating technical or data-driven information to non-technical stakeholders in clear practical terms.

• Providing task direction and quality review while working across shifting service needs and priorities.

• Maintaining confidentiality ethical judgment documentation standards and process consistency when handling sensitive candidate employee and workforce information.

• Working effectively with employees managers department leaders vendors subject

  matter experts and HR partners across the Authority.

EDUCATION/EXPERIENCE REQUIREMENTS

• Bachelors degree in Psychology Industrial-Organizational Psychology Behavioral Science Organizational Development Data Analytics Human Resources Business Administration with relevant talent/research experience or a related field or an equivalent combination of education and experience related to this position

• Two (2) years of experience coordinating administering and contributing to employee assessment selection structured interviewing job analysis validation employee surveys performance management competency modeling workforce analytics talent analytics organizational development or related technical talent processes.

• Masters degree in Industrial-Organizational Psychology Organizational Development Human Resource Management Statistics/Psychometrics or a related discipline preferred.

• Experience coordinating projects managing timelines tracking deliverables maintaining documentation and supporting cross-functional initiatives.

• Experience preparing reviewing organizing or reporting data used in talent assessment survey performance workforce or organizational programs.

• Experience communicating technical research-based process or data-related information to diverse audiences.

• Experience with data tools or statistical software such as Excel SPSS R Power BI or similar tools and best practices for organizing reviewing and reporting data.

• Experience with testing platforms interview platforms survey platforms performance management systems or related talent technology preferred

PHYSICAL REQUIREMENTS

• Requires sitting for extended periods of time.

• Visual acumen for reading and viewing computer screen.

• Manual dexterity and fingering for working with computer keyboards.

• Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.

KNOWLEDGE SKILLS AND ABILITIES

• Working knowledge of human behavior work performance individual differences learning motivation and research methods relevant to talent programs.

• Working knowledge of employee selection assessment administration structured interviews job analysis competency modeling validation and measurement fundamentals.

• Working knowledge of performance management goal management coaching processes employee surveys talent planning organizational development and workforce/talent analytics.

• Working knowledge of questionnaire survey interview assessment or evaluation design.

• Working knowledge of basic statistics psychometrics data quality practices and methods for organizing reviewing interpreting and reporting data.

• Working knowledge of employment laws regulations guidelines and standards applicable to assessment selection employee data and HR processes.

• Working knowledge of project coordination process management documentation quality control and continuous improvement practices.

• Detailed knowledge of Microsoft Office tools and departmental information systems used for program coordination tracking documentation communication and reporting.

Strong experience in the following:

• Organizational and time management skills.

• Written verbal communication and presentation skills.

• Analytical skills.

• Problem-solving judgement and critical-thinking skills.

• Interpersonal skills including active listening social perceptiveness and collaboration.

• Project-coordination skills.

• Data-management and quality control skills.

• Technical troubleshooting skills.

• Documentation and recordkeeping skills.

• Customer service and facilitation skills

• Attention to detail.

• Ability to coordinate operational steps across multiple technical program areas while maintaining accuracy and consistency.

• Ability to apply technical standards process requirements and best practices to program work.

• Ability to interpret and communicate assessment survey performance research or data-related information to non-technical audiences.

• Ability to maintain confidentiality and exercise sound ethical judgment with sensitive information.

• Ability to make practical decisions prioritize work and adapt to shifting business needs.

• Ability to build effective working relationships and collaborate with staff at all levels.

• Ability to manage competing assignments and follow through on tasks with minimal oversight.

• Ability to provide task direction review work for accuracy and support the development of assigned staff or interns.

• Proficiency in at least one statistical software application and data tools (SPSS or R preferred).

• Proficiency in MS Excel Word PowerPoint Outlook SharePoint and survey or talent platforms.

WORKING CONDITIONS

• Standard office environment.

• Required to travel to various CTA vendor and transit property locations.

• Subject to normal garage/shop hazards such as noise dust grease moving vehicles etc. when visiting field locations

EQUIPMENT TOOLS AND MATERIALS UTILIZED

• Standard office equipment.

• Personal Computer Calculator

• MS Office: Excel Word PowerPoint and Outlook

• PowerBI SharePoint R SPSS Excel Data Analysis Survey platforms (e.g. SurveyMonkey) Testing interview performance management and talent platforms.