Coordinator, Lifesaving and Care

Hiring Range:This positions hiring range isanticipatedto be$19.75 per hour to $21.00 per hourdepending on experience plus great benefits!

Schedule:This positions schedule is 4x10s(holidays evenings and weekends may be included)

Position Summary: Lifesaving & Care Coordinatorsare responsible forthe daily functions and growth of lifesaving programs including adoption as well as providing basic animal care and enrichment needs for animals in our program locations. Lifesaving & Care Coordinators should model the Best Friends culture of warm welcoming hospitality with our visitors and guests at every touch point when visiting a Best Friends Lifesaving Center to create longstanding connections with the visitor and the organizations lifesaving mission. Coordinators act with urgency toaccomplishimportant tasks and play a direct role in achieving Best Friends Animal Societys no-kill mission and organizational success. Coordinators may receive intensive assignments in a particular program based on organizational needs.

Culture Statement and Responsibility:We believe in treating everyone with kindness and compassion building trust throughauthenticityand followingthrough oncommitments. We prioritize well-being alongside our mission fostering strong relationships through open communication and transparent feedback. Diversity and inclusion are integral to our culture enriching team dynamics by valuing diverse perspectives. Each team memberis responsible forcreating an inclusive environment where all voices are respected and contributing to a workplace that embodies our shared values and commitment to progress. By consistently aligning our actions with our Guiding Principles we strengthen our culture and ensure that our values are lived every day.

Essential Duties andResponsibilities:

• Demonstrate kindness and the Golden Rule in our everyday actions by practicing inclusion and respect for every person for the value they bring to the table. Be a role model for the spirit of authenticity kindness and positive influence with each other our visitors and volunteers as wellas tothe animals every day. This includes listening being present being supportive ofothersand demonstrating compassion and curiosity in conflict.

• Promote coordinate and facilitate animal placements this includes animals in foster by matching potential adopters with animals looking for homes by providing superior customer service counseling on pet history and needs and provide medical and behavior support and information to set up adopter for success; coordinate pet adoption opportunities through events offsite adoption meets and identify pet retention opportunities to help expand Best Friends lifesaving capacity utilizing volunteers when able.

• Develop a general knowledge of the animals in the Best Friends care; deliver superior customer service assist adopters fosters and transfer partners by gathering information to match them with appropriate animals arranging introductions pet to pet meets; acquiring/providing medical records health certificates (when necessary) follow-ups as needed or required.

• Create a welcoming and engaging environment to enhance overall visitor satisfaction and support Best Friends Animal Societys mission; provide superior customer service to all Lifesaving Center adopters and visitors and use each interaction as opportunity to develop and engage individuals to support the organizational goals for constituent journey development.

• Provide and coordinate volunteer support for basic care such as feeding cleaning walking and medicating animals housed or transported within Best Friends vehicles buildings or facilities; follow all policies and local standard operating procedures when completing daily functions to ensure health and safety standards are upheld.

• Coordinate and provide daily enrichment & training opportunities for animals in Best Friends care withgoalto improve emotional wellbeing of all animals to decrease overall length of stay. Ensure low-stress housing cleaning tactics and handling for all animals. Work with volunteers to provide opportunities for daily interactions with cats in care ensure emotional wellbeing and individual cats needs are met withinteractions; avoid causing more stress through handling or stimulation. Provide opportunities for cats in care to stretch and exercise appropriately when housed individually.

• Oversee and execute dog playgroupsmaintainingsafe handlingpractices& comprehensiveunderstanding of dog behavior to ensure successful dog interactions in playgroups. Work with volunteers to support dog playgroups and enrichment practices for all animals onsite.

• Responsible formaintainingclean workspaces and animal housing areas foroptimumsafety stocking supplies as required; Support the process ofmaintainingmaster inventory of supplies.

• Develop detailed knowledge of Best Friends programs to speak knowledgably about and best match both the animal and clients (adopters fosters transfer partners) needs; lead by example in providing superior customer service.

• Assistor oversee the creation of engaging content for social media platformsto includecreation and/or editing of written video and photo content.

• Work collaboratively with other departments and marketing teams toidentifyengagement opportunities with social media and PR to support lifesaving outcomes and programmatic needs at the center.

• Represent Best Friends in media relations when requested and ensure tomaintainBest Friends voice across all communications.

• Work collaboratively with andassistBest Friends team members in all areas of operations to develop evolve and implement efficient processes to achieve lifesaving goals; follow policies procedures and task lists includingaccurateandtimelycommunications work completion data entry and recordkeeping.

• Responsible formaintaininga safe workplace valuing and modeling safe work practices adhering to organizational safety practices and rules and communicating about unsafe practices and conditions.

• Regional travel up to 25%.

Skills and Experience:

• Experience leading teams and implementing programs preferred but notrequired.

• Strong communicationskills.

• Bilingual ormulti-lingualskills are preferred but notrequired.

• Customer-centric non-judgmental approach to engaging with adopters partners visitors volunteers and colleagues; familiarity and comfort with a conversational adoption process.

• Ability to work with leash kennel walk and handle cats and dogs including those with health and/or behavior conditions/concerns; basic ability toidentifyand speak to medical and behavioral characteristics of dogs and cats.

• Strong interpersonal skillsa teamplayer personable professional and able toget alongwith people fromdifferent backgrounds as well as the ability to handle sensitive and confidential situations.

• Ability to work in a fast-paced environment with well-developed organization skills to juggle multiple competing tasks and demands.

• Resourceful get-it-done attitude; initiative toassistin any area or process; problem solving seeking answers independently and enthusiastically; flexibility to persist until goals are achieved.

• Proficiencywith Microsoft Office products; familiarity with shelter software/animal management software or desire to learn.

Physical Requirements:

• Routinely lift 40 pounds and perform daily strenuous activity including but not limited to lifting carrying reaching stooping squatting cleaning and bending.

• Perform repetitive tasks for extended periods of time including typing sitting walking arm and hand motion.

• Work indoors and outdoors in a variety of weather conditions including extreme heat and cold.

• Exposureand handling ofdogsandcats of all sizes temperaments and medical status.

• Must have a valid drivers license for at least 3 years the ability to qualify to be added to Best Friends insurancethe abilityto travel and/or drive on behalf of Best Friends including overnight stays when needed.

• Daily hours and days of the week may vary according to the needs of thedepartmentschedule; position includes weekends nights and holiday work.